Titus Angula
Omaheke
Summary
Versatile Branch Manager offers financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with 13 years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Branch Manager
CYMOT Gobabis
Omaheke
01.2021 - Current
- Oversee all branch operations and allocate responsibilities
- Monitoring of stock, budget control and purchases
- Lead and guide all staffs toward excellent output
- Monitor and defuse complains from clients
- Maintain a clean relationship between staffs and the organization
- Forecast market trends within my area and country at large
- pre-plan promotions versus my competitors
- Forecasting of my sales and revenue
- Ensure branch reach targets as set
- Oversee training and recruitment
Branch Manager
MOTOVAC NAMIBIA
Omaheke
01.2018 - 12.2020
- Maintaining store, recruiting, coaching, counselings, handling of disciplinaries, planning, monitoring and oversee staffs performances.
- Achieving financial objectives/targets and prepare budgets.
- Analyzing of stock variances, expenditures and initiating corrective actions
- Identifies current and future customer requirements by establishing rapport with potential customers
- Ensure availability of merchandise & maintaining inventories
- Formulate pricing policies by reviewing merchandising activities;
- Study marketing trends and authorize clearance sales
- Review credit applications and its credit worthiness
- Training and develop new staffs in accordance with the branch standard & objectives
Senior Technical Sales Representative
MOTOVAC NAMIBIA
Coastal & Northern Region
08.2017 - 08.2018
- Developed and implemented successful sales strategies for technical products.
- Conducted market research to identify customer needs and trends in the industry.
- Developed new processes for employees evaluation, which resulted in marked performance improvement
- Established relationships with key decision makers in target accounts.
- Managing all sales enquiries, resolving all disputes and conflicts
- Identified new business opportunities by analyzing customer requirements.
Guest Relation Manager (Delight Hotel)
GONDWANA COLLECTION
Swakopmund, Erongo
10.2014 - 07.2016
- Improved guest service by providing staff guidance, feedback and individual coaching.
- Actively elicit guest feedback and preferences, regarding hotel services and ensure
- Developed specific goals and plans to prioritize, organize and accomplish work.
- Monitor and oversee check-in, check-out, maintain hygiene of front of house
- Managed special requests for customers regarding restaurant reservations, boat cruise services and car rentals.
- Auditing of all revenue/financial department on weekly basis
- Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.
- Emphasized employee selection, training and development to conduct proper business.
- Established and implemented programs and service guidelines, fostering ultimate guest experience.
Maintenance Manager
WILDERNESS SAFARIS (Hoanib camp)
Sesfontein, Khorixas
02.2015 - 07.2015
- Ensuring; all equipments remains in proper working order & compliance with the standard operating procedures
- Providing a safe guest environment by maintaining equipments & the conserved environment
- Trains and monitors all activities of the maintenance team, & make necessary changes to hazards found on camp ground
- Assist with hosting guests & act as duty manager
- Lead a team of 10 maintance employees
Hotel Duty Manager
BAHNHOF HOTEL
Aus, Karas Region
02.2014 - 01.2015
- Developed and implemented hotel policies and procedures.
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Maintained records of guest room bookings, cancellations, payments and other information.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Ensured the safety and security of guests, employees and property assets.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Coordinated special events such as weddings, hiking, sunset, conferences or conventions at the hotel.
- Conducted regular inspections of facilities to identify potential problems or areas for improvement.
- Trained new hires on company policies, job duties and workflows.
Assistant Manager (Canyon Roadhouse)
GONDWANA COLLECTION
Keetmanshoop
10.2013 - 07.2014
- Followed company policies while overseeing day to day operations of property.
- Assisted with the daily operations of a lodge, including guest check-in and check-out procedures.
- Maintained accurate records of bookings, reservations and customer information.
- Conducted regular inspections of all areas of the lodge to ensure safety and cleanliness standards were met.
- Coordinated with housekeeping staff to ensure rooms were cleaned and prepared for guests in a timely manner.
- Provided excellent customer service to guests by responding to inquiries, complaints and requests in a professional manner.
- Ensured that all front desk duties were completed accurately and in accordance with established policies and procedures.
- Managed inventory levels for supplies needed to run daily operations, such as linens, towels and cleaning products.
- Responded to and resolved guest issues or complaints.
Cultural Representative
WALTER DISNEY WORLD
Orlando, Florida
01.2010 - 10.2013
- Promote Namibian culture and Africa at large
- Provided guided tours of cultural sites and attractions to groups of visitors.
- Engaging guests in informal conversations on wildlife topics (Animal behaviors, animal care & conservation)
- Maintained records of attendance at cultural presentations, programs and activities.
- Engaging and delivering traditional African folktales
- Participated in the planning and coordination of special events celebrating traditional holidays or festivals.
Education
Bachelor in Travel & Tourism Management - Tourism And Hospitality
Namibia University of Science And Technology
Windhoek, Namibia 10.2016
Certificate in Leadership & Management - Business Communications
Harvard Business School Publishing
Austin, TX09.2012
Certificate in Business Acumen - Business
Harvard Business School Publishing
Austin, TX08.2011
MBA - Marketing
University Of South Wales Treforest Campus
Pontypridd, Wales, UKSkills
- Business Development
- Financial Analysis
- Strategic Planning
- Operations Management
- Revenue Generation
- Risk Mitigation
- Community Relations
- Performance Reviews
- Documentation
- Team Supervision
- Sales Planning
- Decision-Making
- Excellent Work Ethic
- Financial Analysis and Planning
- Training and Development
- Customer Relationships
Languages
English, Oshiwambo, HERERO
First Language
Afrikaans
Intermediate
B1
Accomplishments
- Created strategies to develop and expand existing customer sales, resulting in Increase in annual sales
- Received a second in achievement award of a better performing branch.
Affiliations
- Reflecting to the career built: I have more than 80% record of exceeded target where ever i am stationed, an excellent talent in customer retention, business booming, sales growth and field operation.
Certification
- Global Business Certificate
- Ducktorate Human Resource
- Occupational Health & Safety
- First Aid
Timeline
Branch Manager
CYMOT Gobabis
01.2021 - Current
Branch Manager
MOTOVAC NAMIBIA
01.2018 - 12.2020
Senior Technical Sales Representative
MOTOVAC NAMIBIA
08.2017 - 08.2018
Maintenance Manager
WILDERNESS SAFARIS (Hoanib camp)
02.2015 - 07.2015
Guest Relation Manager (Delight Hotel)
GONDWANA COLLECTION
10.2014 - 07.2016
Hotel Duty Manager
BAHNHOF HOTEL
02.2014 - 01.2015
Assistant Manager (Canyon Roadhouse)
GONDWANA COLLECTION
10.2013 - 07.2014
Cultural Representative
WALTER DISNEY WORLD
01.2010 - 10.2013
Bachelor in Travel & Tourism Management - Tourism And Hospitality
Namibia University of Science And Technology
Certificate in Leadership & Management - Business Communications
Harvard Business School Publishing
Certificate in Business Acumen - Business
Harvard Business School Publishing
MBA - Marketing
University Of South Wales Treforest Campus
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