Tiffany Rene Bobeje

• check passengers on to flights and ferries
• assist passengers to use self-check systems
• check in and direct vehicles on to ferries
• check passengers' passports and hand out customs documents
• check international passengers are allowed to enter the countries they are travelling through
• check customers' baggage complies with dangerous goods restrictions
• weigh baggage and collect payment for overweight items
• print and attach baggage tags
• give passengers their boarding passes and any other information they require
• organise for passengers' seats to be changed or special meals to be provided
• find out if there are any passengers on incoming aircraft who have special requirements, such as unaccompanied minors, and look after them when the flight lands
• meet aircraft and make sure all passengers disembark
• prepare flights for departure by liaising with flight attendants, caterers and cleaners
• check boarding passes
• provide customer support during flight and sailing disruptions
• trace lost baggage
• work in airline customer club rooms
• Assisted customers with inquiries and resolved issues promptly and efficiently.

• Avoid any flight and service disruptions and establish contingencies when required.
• Establish various reports and handovers.
• Ensure efficient communication and reporting.
• Critical and pro-active seeking of information impacting the operations.
• Arrival and departure gates of an airport.
• Coordinating seat assignments.
• Changes in plane scheduling.
• Help keep the airline operation streamlined.
• Coordinate activities such as passenger reservations and ticketing, Ramp and cargo services.
• Dispatching of aircraft.
• Lead station team to ensure compliance of all customer service, baggage handling and departure procedures.
• Complying with visa requirements as per travel.
• Checking documentation that are in accordance with country's immigration laws.
• Performing checkpoint duties.
• Observing people at immigration controls at airports.
• Examining and validating passports and visas.
• Screening passports, performing background checks.
• Conducting surveillance operations.
• Explaining the regulation to travelers.
• Preventing and detecting smugglers.
• Passenger safety on apron.
• Maintains and monitor standby list for list.
• Passenger enquiries.
• Call center.
• Assist with delays and luggage.

Human Factors

• Maintained accurate records of transactions and customer interactions.
• Facilitated communication between departments to streamline operations effectively.
• Resolved client issues promptly, enhancing overall service quality.
• Developed and implemented process improvements for operational efficiency.
• Developed customer relationships and ensured satisfaction with services.
• Provided customer service to clients through phone and email communication.
• Responded promptly to customer inquiries and complaints in a professional manner.
• Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
• Responded promptly to customer service calls and inquiries from diverse groups of individuals.
• Attended team meetings regularly to discuss updates on products, services and policies changes.
• Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
• Participated in ongoing training programs related to job duties or responsibilities.
• Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
• Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
• Organized and participated in networking events to expand professional contacts.
• Utilized CRM systems to track client interactions and progress.
• Facilitated communication between parties to ensure mutual understanding and agreement.

• Accountably manage the office and ADMIN operations.
• Follow up all queries.
• Assist and resolve all issues in customer accounts, queries and follow up on payment invoices.
• Assist with Uniform and fleet.
• Maintain the petty cash effectively.
• Assist to Coordinate and monitor Guard Force rosters and processing it accordingly.
• Conduct staff meetings and record minutes and meeting agenda.
• Ensure that branch operations are well co -ordinated with account, contract processing and relevant functions.
• Assist to Seek ways to improve branch operations and productivity.
• Recording of minutes and agenda in meetings.
• Manages switchboard.

• Tracing of debtors who failed to honor agreements on debts.
• Obtaining new information so that new arrangements are in place & monitor effectively that is honored accordingly.
• Repossessions of furniture's for creditor to recovery debt.
• Ensuring that repossession has been delivered to auctions.
• Prepared recommendations for further legal actions on accounts.

• Ensure that notes, coins, and postal orders/bills are handled in accordance with the prescribed procedures and that cash takeovers/difference are dealt with.
• Cross selling daily balancing / closing.
• Ensuring that cost recovery guidelines are followed and contain difference in line with set requirements of BSC.
• Ensure that documents are legally correct and that journal entries are dealt with in correct manner.
• Foreign exchange.
• ITC checks.
• Bulk transitions.
• Recording of treasury in and out of the vault.
• Balancing treasury books.
• General customers enquiries.
• Active in branch ideas on getting clients.
• Daily branch summaries.
• Daily credits and debits.
• GPT's, Transfers, G4S procedures.
• Ensure that notes, coins, and postal orders/bills are handled in accordance with the prescribed procedures and that cash takeovers/difference are dealt with.
• Other duties / administrative work, Key holder.
• ATM balancing / ATM and Vault Custodian, overseas foreign transfers.
• Daily branch summaries, administrative work, Key holder.

• Assist clients with queries telephonically, log calls, record mails, solve queries on all products offered in bank, credit cards, home loans etc.
• Provide support and confirmations, preview dealer campaigns.
• Attend incoming calls, mails, faxes, monthly statements record / send statements to clients on request.
• Credit card queries, transfer money on behalf of client.
• Assist customer with cell phone banking.
• Provide answers on all customer enquiries on the bank products and provide customer service, distribute calls.
• Other duties / administrative work.

• Capture all cheque deposits.
• Look for credits, sort credits, check daily reports, filling notice account, send statements.
• Files.
• Bank cheque balancing, GPTS, pocket3's credit cards give outs.
• Complete overdraft applications, ITC checks.
• Handled manager appointments, general reports.
• Telephone queries, request bank codes, signature verify and update.

• Operate inward calls, distribute calls and faxes.
• Sort credits, update FNB news page.
• Maintenance on copy and fax machines.
• Update customer details.
• Assist with queries and other duties / administration.

• Assist with appointments.
• Do payments / medical payments.
• Answer telephone calls.
• Keep register of number of patients, open new accounts.
• Check if patients are up to date, handling of petty cash.
• Monthly stock take, filling, prepare medical claims.
• Assist nurse with annual physical exams.
• Any other duties / administrative work.

• Open new accounts and close accounts.
• Migrate old accounts to new system.
• Upgrade new accounts to become active.
• Sort waste accounts.
• Any other duties / administrative work.
• Start-up Home loan system.
• Verify enquiries and details of customer.
• Shut down system, ensure changes are stored.