Thomas Edgar Hayward
Keetmanshoop
Summary
Self-motivated professional recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries. Knowledgeable professional with friendly disposition and desire to work hard. Known for outstanding work ethic. Self-motivated individual recognized for exemplary customer service talents and cash handling accuracy. Expertise in merchandising and stocking and loss prevention. Committed to displaying positive, helpful attitude on daily basis.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Advisor
Bankwindhoek
Keetmanshoop
08.2021 - Current
- Provided customers with information on products and services available.
- Demonstrated product features and benefits to potential customers.
- Developed relationships with new and existing clients through contact management systems.
- Resolved customer complaints in a timely manner.
- Identified customer needs and tailored solutions accordingly.
- Assisted in the preparation of promotional materials and displays.
- Performed cold calling to generate leads for prospective clients.
- Attended trade shows and industry events to promote products and services.
- Collaborated with other departments to ensure successful delivery of services and products.
- Followed up with customers post-sale for feedback on product satisfaction.
- Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Developed key customer relationships to increase sales.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Reduced process lags by training employees on best practices and protocols.
- Performed daily inspections of ATM machines for proper functioning and appearance.
- Maintained records of all cash transactions, deposits, withdrawals, and reconciliations.
- Coordinated with local banks to ensure delivery of currency to ATMs in a timely manner.
- Provided technical support to customers during their use of an ATM machine.
- Provided excellent customer service to customers in person and over the phone.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Operated POS systems for transactions such as returns, exchanges, layaways, gift cards.
Lead Teller
Bank Windhoek
Keetmanshoop
09.2016 - 07.2021
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Reviewed customer account information to verify accuracy and resolve any outstanding issues.
- Maintained up-to-date knowledge of current bank products and services for customers' convenience.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Audited teller transactions for accuracy prior to submission for processing.
- Created monthly reports summarizing key performance indicators for management review.
- Tracked inventory levels of supplies necessary for daily operations.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reduced errors by double checking transactions.
- Welcomed customers and offered pleasant service during entire transaction.
- Performed currency transaction reports for foreign currency.
- Handled complex transactions and provided backup support to other tellers as needed.
- Balanced daily cash deposits and vault inventory with zero error rate.
Sales Clerk
Agra PTY LTD
Keetmanshoop
01.2014 - 08.2016
- Greeted customers and responded to inquiries in a professional manner.
- Processed sales transactions accurately and efficiently utilizing POS systems.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Ensured that promotional materials were adequately stocked at all times.
- Performed price checks for items requested by customers when needed.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
- Followed up on customer requests or concerns in a timely manner.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Assisted customers over the phone with orders, product information, tracking numbers.
- Performed regular inventory counts to ensure accurate records were maintained.
- Identified opportunities to increase sales through cross-selling techniques.
Sales Clerk
GCM Celluar
Keetmanshoop
10.2013 - 12.2013
- Greeted customers and responded to inquiries in a professional manner.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Performed price checks for items requested by customers when needed.
- Handled money, checks, credit cards, gift cards, returns and other forms of payments in accordance with established procedures.
Education
High School Diploma -
Keetmanshoop Private School
Keetmanshoop Namibia10-2013
Skills
- Point of sale operations
- Product merchandising
- Cash handling
- Relationship building
- Technical support
- Goal oriented
- POS system troubleshooting
- Sales expertise
- Customer follow-up
- Complaint resolution
- Organization
- Counter management
- Software configuration
- Helpdesk services
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- IT Enthusiast
- Social Networking
Certification
- NASRIA Credit Guarantee
- PCI DSS Awareness Training 2024
- POS Tempering & Inspection Training 2024
- Ethics in Capricorn Module 3
- Ethics in Capricorn Module 2
- Ethics in Capricorn Module 1
- 2024 Kevin Mitnick Security Awareness Training - 15 minutes
- How to Submit Tax Returns on ITAS
- Namibian Drivers License
References
References available upon request.
Timeline
Sales Advisor
Bankwindhoek
08.2021 - Current
Lead Teller
Bank Windhoek
09.2016 - 07.2021
Sales Clerk
Agra PTY LTD
01.2014 - 08.2016
Sales Clerk
GCM Celluar
10.2013 - 12.2013
High School Diploma -
Keetmanshoop Private School
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