TAKUDZWANASHE MYAMBO

Key Duties & Responsibilities

• Prepare, cook, and present high-quality menu items while maintaining consistency and portion control
• Execute food preparation processes including marination, frying, grilling, and plating in line with brand standards
• Ensure strict compliance with food safety regulations, HACCP standards, and hygiene protocols
• Maintain a clean, organized, and hazard-free kitchen environment to meet health inspection requirements
• Monitor stock levels, minimize waste, and support inventory control processes
• Work collaboratively with kitchen staff to deliver efficient service during peak hours
• Consistently meet customer demand in a high-volume environment while maintaining quality standards
• Assist in training new staff on kitchen procedures and safety standards

Key Duties & Responsibilities

• Delivered exceptional, guest-focused service to over 80–120 customers per shift, consistently creating a welcoming and professional hospitality experience.
  • Prepared and served a variety of beverages and light meals in strict adherence to hotel standards, achieving 100% compliance with quality and presentation guidelines.
  • Managed high-volume order taking and service delivery, maintaining 95%+ order accuracy and ensuring timely service during peak periods.
  • Maintained cleanliness and organization of service areas, contributing to full compliance with hygiene and food safety standards during inspections.
  • Collaborated effectively with a multicultural team of staff members to ensure smooth daily operations and efficient service flow.
  • Operated POS system and cash register, handling daily transactions with zero cash discrepancies and ensuring accurate change at all times.
  • Proactively handled customer inquiries and complaints, resolving issues promptly and contributing to improved guest satisfaction and repeat business.
  • Supported upselling initiatives by recommending menu items, contributing to increased daily sales and enhanced guest experience.
• Delivered exceptional, guest-focused service to over 80–120 customers per shift, consistently creating a welcoming and professional hospitality experience.

Key Duties & Responsibilities

• Prepared and serve a wide range of beverages including espresso-based drinks, teas and specialty coffees inline with the standard recipes & guidelines.
• Delivered exceptional customer service and guest engagement, ensuring a positive customer experience.
• Operated systems, process transactions accurately and manage cash handling procedures with zero discrepancies.
• Maintained 100% cleanliness and functionality of coffee machines and workstations.
• Monitored inventory levels, restock supplies and assist in stock ordering and ensured zero stockouts.
• Upselling of menu items and promote daily specials to increase revenue.
• Built customer loyalty through personalized service and strong interpersonal skills.