Susanna Louw
Windhoek, Khomas,KH
Summary
Dynamic and detail-oriented professional with a proven track record at Radio Electronic, excelling in customer relations and data management. Demonstrated ability to enhance office efficiency and reduce errors through meticulous attention to detail and effective communication. Skilled in cash handling and adept at fostering customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Debtors Clerk
Radio Electronic
05.2017 - 09.2017
- Assisted in maintaining accurate and organized filing systems for documents.
- Supported daily administrative tasks, ensuring timely completion of responsibilities.
- Facilitated communication between departments to streamline operations.
- Learned to operate office equipment efficiently, including printers and copiers.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to improve office processes and workflows.
- Gained proficiency in data entry software for managing records accurately.
- Participated in training sessions to enhance skills and knowledge of office procedures.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Administrative Executive
Otjiwarongo Motors and Tractors
06.2015 - 06.2016
- Managed scheduling and calendar coordination for senior executives.
- Assisted in the preparation of internal and external communications.
- Supported daily office operations by organizing files and documents.
- Conducted research to facilitate informed decision-making processes.
- Enhanced office efficiency through proactive problem-solving and task management.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
Office Administrator
Leaders Construction CC
06.2008 - 04.2013
- Managed office supplies inventory, ensuring availability and organization for daily operations.
- Coordinated scheduling for meetings and appointments, optimizing time management across departments.
- Processed incoming and outgoing correspondence, maintaining efficient communication flow within the office.
- Assisted with onboarding new employees, facilitating training sessions and resource distribution.
- Supported financial operations by processing invoices and tracking expenses accurately.
Education
High School Diploma -
Dr Lemmer
Rehoboth12-1981
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Customer Relations
- Price Determination
- Stock Control
- Business Lay out
Timeline
Debtors Clerk
Radio Electronic
05.2017 - 09.2017
Administrative Executive
Otjiwarongo Motors and Tractors
06.2015 - 06.2016
Office Administrator
Leaders Construction CC
06.2008 - 04.2013
High School Diploma -
Dr Lemmer
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