Sonaya Mouton
Windhoek, Khomas, Nambia
Summary
Skilled [Job Title] inspired and motivated to help customers build financial independence. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
28
28
years of professional experience
Work History
Senior Credit Manager
Bank Windhoek
Windhoek, Khomas, Nambia, Namibia
02.2014 - Current
- Analyzed credit risk and developed strategies to reduce exposure.
- Reviewed customer financial statements, credit ratings, and other information to determine creditworthiness of potential customers.
- Identified areas of improvement in the current system for evaluating customer creditworthiness.
- Negotiated payment terms with customers to ensure timely collections.
- Created monthly reports on outstanding credits and prepared presentations for senior management meetings.
- Conducted periodic reviews of customer files to ensure compliance with established policies and procedures.
- Ensured all applicable laws, regulations, rules, and standards were followed when approving or denying loan requests from customers.
- Analyzed data from various sources such as balance sheets, cash flow statements, income statements., in order to make informed decisions about extending additional lines of credits.
- Worked with management to evaluate credit strategies and develop improvements.
- Submitted delinquent accounts to collections department or outside resources.
Branch Office Administrator
Bank Windhoek
Windhoek, Khomas, Nambia, Namibia
02.2011 - 01.2014
- Processed invoices, payments and other financial transactions accurately.
- Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
- Handled customer inquiries promptly via telephone or email.
- Analyzed data from various sources to generate meaningful reports for management review.
Legal Collections Officer
Bank Windhoek
Windhoek, Khomas, Nambia, Namibia
06.2001 - 02.2010
- Reviewed and analyzed customer accounts to identify delinquent payments.
- Drafted and sent collection letters to customers regarding past due accounts.
- Called clients to negotiate payment plans, discuss outstanding balances, and collect payments.
- Provided advice on legal rights and obligations concerning debt collection.
- Developed strategies for collecting overdue payments from customers with difficult financial situations.
- Negotiated settlements with customers who could not pay the full amount of their debts.
- Generated monthly reports detailing progress on collections efforts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reviewed accounts to determine payment plan compliance.
- Prepared documentation required for collection and repossession activities.
Personal Assistant
Bank Windhoek
Windhoek, Khomas, Nambia
06.2001 - 05.2005
- Managed time efficiently in order to complete all tasks within deadlines.
Data Entry Intern
Messenger of Court
Windhoek, Khomas, Nambia
02.1996 - 05.2001
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
Certificate in Commercial Banking And Credit Analy
Corporate Finance Institute
On-line12-2023
Bachelor of Business Administration
Polytechnic of Namibia
Windhoek10-2012
Certificate in Banking
Unisa
South Africa09-2008
Bank Windhoek Credit Diploma
Bank Windhoek On Track Learning Solutions
Windhoek11-2005
Skills
- Risk Mitigation
- Relationship Management
- Customer Engagement
- Application Review
- Credit Evaluations
Languages
Afrikaans
First Language
English
Intermediate (B1)
B1
Timeline
Senior Credit Manager
Bank Windhoek
02.2014 - Current
Branch Office Administrator
Bank Windhoek
02.2011 - 01.2014
Legal Collections Officer
Bank Windhoek
06.2001 - 02.2010
Personal Assistant
Bank Windhoek
06.2001 - 05.2005
Data Entry Intern
Messenger of Court
02.1996 - 05.2001
Certificate in Commercial Banking And Credit Analy
Corporate Finance Institute
Bachelor of Business Administration
Polytechnic of Namibia
Certificate in Banking
Unisa
Bank Windhoek Credit Diploma
Bank Windhoek On Track Learning Solutions
Similar Profiles
Salmi IshitileSalmi Ishitile
Premises Officer at Bank WindhoekPremises Officer at Bank Windhoek
Alta Elizabeth WesselsAlta Elizabeth Wessels
Consultant at Bank WindhoekConsultant at Bank Windhoek
MARIA NDILIMEKE NANDAGOMARIA NDILIMEKE NANDAGO
ADMIN SUPPORT CLERK at Bank WindhoekADMIN SUPPORT CLERK at Bank Windhoek