SIRKKA MWATANHELE
Swakopmund
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
10
10
years of professional experience
Work History
Branch Manager
Letshego Bank Namibia
Swakopmund, Namibia
01.2024 - Current
- Formulate and align the branch business strategy with the country's strategic plan.
- Responsible and accountable for the day-to-day running of all branch operations, including managing operational risk and credit risk.
- Ensures all internal policies, standards, and procedures are adhered to by all branch staff.
- Ensure achievement of the country's budgets, portfolio targets, and strategic plans.
- Recommends developing operational policies, procedures, and products and services according to market requirements. Stay world-class, up to date on relevant market developments and trends.
- Prepare and submit monthly payout reports for budgeting and monitoring.
- Maintain a positive relationship with relevant stakeholders.
Multi-Skilled Consultant II
First National Bank Namibia
Otjiwarongo, Namibia
06.2023 - 12.2023
Multi-Skilled Consultant II
First National Bank Namibia
Okakarara, Namibia
02.2019 - 05.2023
Client Service Representative
FIRST NATIONAL BANK
Rundu
10.2016 - 01.2019
Acting Private Banker Analyst
FIRST NATIONAL BANK
Rundu
06.2018 - 09.2018
Contractor
FIRST NATIONAL BANK
Okakarara
10.2014 - 01.2015
Collection Counter Official
FIRST NATIONAL BANK
Okakarara
04.2015
Education
Certificate - Risk Management
University of Sience & Technology (NUST)
Windhoek07-2024
Postgraduate Diploma - Business Administration
University of Namibia
Windhoek12-2023
Higher Diploma - Business Information System
The International University of Management
Windhoek12-2014
Certificate of Administration - Business Information Systems
The International University of Management
Windhoek11-2012
Skills
- Customer Service
- ATM & Cash Management
- Coaching and Mentoring
- Branch Operations Management
- Excellent time management skills
- Proficient in MS Office
- Excels in team leadership
- Sales management
- Excellent communication skills
- Client Relationship Management
- Regulatory Compliance
- Performance Management
- Expert in risk management
- Training and Development
Timeline
Branch Manager
Letshego Bank Namibia
01.2024 - Current
Multi-Skilled Consultant II
First National Bank Namibia
06.2023 - 12.2023
Multi-Skilled Consultant II
First National Bank Namibia
02.2019 - 05.2023
Acting Private Banker Analyst
FIRST NATIONAL BANK
06.2018 - 09.2018
Client Service Representative
FIRST NATIONAL BANK
10.2016 - 01.2019
Collection Counter Official
FIRST NATIONAL BANK
04.2015
Contractor
FIRST NATIONAL BANK
10.2014 - 01.2015
Certificate - Risk Management
University of Sience & Technology (NUST)
Postgraduate Diploma - Business Administration
University of Namibia
Higher Diploma - Business Information System
The International University of Management
Certificate of Administration - Business Information Systems
The International University of Management
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