SIMSOLIA NAMENE SHIFOTOKA

• Check-in and boarding passengers on flights.
• Provide clients with accurate information and advice in a pro-active and helpful manner on all services and products offered by the Airline, such as flight schedules, baggage allowance etc.
• Provide flight quotes and reservations to clients.
• Handling with money for ticket sales.
• Provide clients with flight status confirmations, and communicate flight delays/ cancellation information.
• Maintain accurate records/documentation associated with the Airline.
• Adhere to all organization policies and procedures
• Handle day-to-day customer contact via phones and emails.
• Handles and resolves customer complaints.
• Answer enquiries related to baggage claims and ticket refund status.
• Re-issue tickets for passengers affected by schedule changes.
• Process refunds (in case of cancellation of tickets) through the reservation system and forward the relevant documents to the refund office.
• Receives queries regarding"lost properties". Follow up and addresses the claims in line with standard procedure.
• Follow ups on refund claims.
• Provide assistance and communicating to outstation colleagues.
• Assist clients experiencing problems with on-line booking and ticket purchases.
• Airport information queries.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.

Subjects:

• Front line operations
• Business Communication skills
• Customer Relations & Services
• Basic IT & English Skills
• Understanding & Managing Tours Operations
• Business Communication Skills