Shipanga Jaqueline Mvula
Oniipa, Omusati region.
Summary
Detail-oriented Pharmacist experienced in patient counseling and medication dispensing. Enhanced patient care through personalized education and effective management of pharmaceutical inventory. Supervised pharmacy operations to ensure regulatory compliance and adherence to safety protocols while delivering exceptional patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hospital Pharmacist
Ministry of Health and Social Services
Tsandi, Namibia
01.2025 - Current
- Compounded and dispensed medications to meet patient needs.
- Reviewed medication orders for accuracy and appropriateness.
- Advised healthcare professionals on drug interactions and side effects.
- Maintained inventory of pharmaceuticals and medical supplies.
- Educated patients on medication usage and potential risks.
- Provided medication and pharmaceutical services to inpatients and outpatients.
- Counseled patients on drug interactions, side effects, dosage regimens, storage requirements, and other related matters.
- Provided advice to medical practitioners and patients.
- Ordered, stocked, labeled, and stored drugs in accordance with hospital policies.
- Evaluated prescriptions for accuracy and completeness prior to dispensing.
- Communicated with nursing and medical personnel regarding medication orders or drug therapy issues.
- Resolved customer complaints promptly and professionally while maintaining confidentiality at all times.
- Performed quality assurance activities such as checking for outdated medications or expired products.
- Supervised pharmacy technicians and interns, ensuring accurate medication dispensing and adherence to safety protocols.
- Maintained up-to-date knowledge of pharmacology, therapeutics, and new drugs entering the market.
- Dispensed drugs in hospital environments.
- Answered patient questions and data requests.
- Worked with pharmacy technicians to expedite urgent requests.
Retail Pharmacist
Erongo Medical Care, Ocean View Pharmacy.
Swakopmund, Namibia
07.2022 - 12.2024
- Dispensed medications accurately based on physician prescriptions and patient needs.
- Consulted with patients about medication instructions and possible side effects.
- Monitored patient medication therapies for effectiveness and safety.
- Collaborated with healthcare teams to optimize patient treatment plans.
- Educated patients on health management and lifestyle modifications.
- Managed inventory levels of pharmaceuticals to ensure availability and compliance.
- Oversaw pharmacy operations to maintain quality standards and regulatory compliance.
- Mentored pharmacy interns in clinical practices and professional development.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
- Reviewed prescriptions for accuracy and completeness prior to dispensing.
- Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling.
- Ordered, labeled, compounded and dispensed prescribed medications.
- Maintained records of patient profiles, including drug allergies, medications and medical histories.
- Analyzed physician's medication orders for correctness according to policy guidelines.
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications.
- Performed administrative duties such as updating patient information or submitting insurance claims forms.
- Contributed to pharmacy and healthcare team meetings with medication expertise and recommendations.
- Provided education and guidance on over-the-counter medications, supplements, and health maintenance.
- Oversaw compounding of special medications to meet unique patient needs, following precise formulas and protocols.
- Developed and maintained professional relationships with patients to provide personalized care.
- Managed medication therapy and patient counseling to ensure optimal drug safety and efficacy.
- Stocked, labeled and delivered medications to patients and caregivers.
- Worked with pharmacy technicians to expedite urgent requests.
- Secured drugs against theft, loss, or mismanagement by setting and enforcing effective procedures.
Pharmacist Intern
Ministry of Health and Social Services
Walvisbay, namibia
02.2021 - 02.2022
- Reviewed prescriptions for accuracy and completeness before processing.
- Assisted pharmacists in dispensing medications and counseling patients on usage.
- Interpreted and processed medication orders under supervision of pharmacist.
- Prepared and labeled medications for patient distribution efficiently.
- Compounded and prepared medications according to prescription orders.
- Counseled customers on the proper use of over-the-counter medications.
- Maintained pharmacy records in compliance with regulatory standards.
- Conducted medication inventory checks and managed stock levels effectively.
- Maintained knowledge of current trends in pharmacology through continuing education courses.
- Demonstrated excellent customer service skills while interacting with patients.
- Communicated with patients with compassion while keeping medical information private.
- Communicated effectively with other staff members regarding patient needs.
- Worked with experienced pharmacists to train on proper procedures.
- Notified senior staff about safety concerns and unsafe practices.
- Observed proper handling techniques for hazardous drugs according to safety protocols.
- Adhered to all legal requirements regarding controlled substances.
- Enforced adherence to infection control protocols.
Education
Bachelor Degree of Pharmacy - Pharmacy
Lusaka Apex Medical University
Lusaka, Zambia10-2019
High School Diploma -
Negumbo Senior Secondary School
Onaanda, Omusati Region12-2013
Skills
- Medication dispensing
- Drug interaction analysis
- Pharmaceutical compounding
- Prescription verification
- Patient counseling
- Regulatory compliance
- Medication management
- Quality assurance
- Inventory management
- Order transcription
- Pharmaceutical calculations
- Data tracking
- Supervising technicians
- Team leadership
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Customer service
Languages
English
Proficient (C2)
C2
Afrikaans
Elementary (A2)
A2
Oshiwambo
Native
Native
Certification
- HPCNA Certificate to Practice as Pharmacist
- Certificate of best performer at Ocean view pharmacy
Timeline
Hospital Pharmacist
Ministry of Health and Social Services
01.2025 - Current
Retail Pharmacist
Erongo Medical Care, Ocean View Pharmacy.
07.2022 - 12.2024
Pharmacist Intern
Ministry of Health and Social Services
02.2021 - 02.2022
Bachelor Degree of Pharmacy - Pharmacy
Lusaka Apex Medical University
High School Diploma -
Negumbo Senior Secondary School