Summary
Overview
Work History
Education
Skills
Certification
Reference
Reference
Timeline
Generic
Mhingana Ndapandula Shapumba

Mhingana Ndapandula Shapumba

Otjiwarongo

Summary

Experienced team leader skilled in fostering collaborative environments and driving exceptional results. Known for empowering team members, optimizing operations, and delivering superior customer service. Committed to upholding professionalism, integrity, and achieving organizational goals.

Overview

1
1
Certification

Work History

Team Leader

First National Bank
Otjiwarongo
01.2024 - Current
  • Managing a team in various departments
  • Setting performance goals and providing feedback
  • Ensuring compliance with regulations
  • Resolving customer issues promptly
  • Fostering teamwork and collaboration
  • Supporting staff development and training
  • Monitoring operations for efficiency and effectiveness.

Enquiries Clerk

First Nationa Bank
Otjiwarongo
2013 - 2014
  • Handled customer queries, provided information on accounts, process transactions, and assisted with account-related issues.
  • Handled account maintenance tasks and ensured compliance with bank policies and procedures.

Bulk Teller

FIRST NATIONAL BANK
Otjiwarongo
2015 - 2016
  • Responsible for processing large volumes of cash transactions, handling deposits and withdrawals for businesses or individuals.
  • Maintained accuracy in counting and balancing cash drawers, adhere to security protocols, and provide excellent customer service.
  • Involved in preparing currency shipments for other banks.

Sales & Service Consultant

First National Bank
Otjiwarongo
2016 - 2023
  • Responsible for assisting customers with various banking needs.
  • Opening and closing accounts, processing transactions, addressing customer enquiries, resolving issues, and promoting bank products and services.
  • Issuing of Bank Loans.
  • Providing excellent customer service and ensuring customer satisfaction.

Education

Bachelor's Degree in Logistics & Supply Chain Management (Honors) Level 8 -

Namibia University of Science & Technology
Windhoek
04-2023

Higher Certificate in Paralegal Studies -

Stadio Namibia
Windhoek
01-2022

Bachelor's Degree in Business Administration Majoring in Human Resource Management Level 7 -

Stadio Namibia
Windhoek
01-2021

Advanced Diploma in Banking, Finance & Credit Level 7 -

Institute of Bankers
Windhoek
01-2015

Skills

  • Leadership
  • Communication
  • Problem-solving
  • Customer service
  • Financial literacy
  • Team development
  • Adaptability
  • Attention to detail
  • Organization
  • Conflict resolution

Certification

  • Certificate in Retail Management- Merchandising, Sales & Customer Communication (Level 5)
  • Certificate in Supervision Skills- Managing Groups & Employee Interaction (Level 5)
  • Certificate in Workplace Leadership and Management Skills (Level 5)
  • Driver's License Code B

Reference

Tyson Shatilwe
Sales & Service Manager 

First National Bank 

Cell: +264812299754

Reference

Romantha Kakumai

Property Sales Manager

First National Bank

Cell: +264816417421

Timeline

Team Leader

First National Bank
01.2024 - Current

Enquiries Clerk

First Nationa Bank
2013 - 2014

Bulk Teller

FIRST NATIONAL BANK
2015 - 2016

Sales & Service Consultant

First National Bank
2016 - 2023

Bachelor's Degree in Logistics & Supply Chain Management (Honors) Level 8 -

Namibia University of Science & Technology

Higher Certificate in Paralegal Studies -

Stadio Namibia

Bachelor's Degree in Business Administration Majoring in Human Resource Management Level 7 -

Stadio Namibia

Advanced Diploma in Banking, Finance & Credit Level 7 -

Institute of Bankers

Similar Profiles

CREATE PROFILE
Mhingana Ndapandula Shapumba