SHELDONE S. !HOAEB
Windhoek
Summary
Self-motivated and resourceful individual with proven competency in: Learning new processes from beginning to end. An expert in navigating numerical data and analysis. Surpassing post-sales customer expectations through dynamic follow-up initiatives.Effective support services Showing a profound passion and expertise within the realm of finance. Demonstrating exceptional poise when confronted with demanding customer requisites. Post-sales customer expectations are mostly exceeded through dynamic and engaging follow-up strategies, fostering enduring relationships. Quick to understand new and intricate processes, adeptly navigating them from initiation through to successful completion.
Overview
5
5
years of professional experience
Work History
DStv for Business Consultant (Cx and Care Department)
Multichoice Namibia
05.2021 - 11.2024
- Responded to customer inquiries via calls and emails, ensuring prompt assistance and issue resolution
- Customized accounts and managed invoicing for improved client engagement.
- Demonstrated emotional intelligence, by resolving complaints to enhance satisfaction and secure renewal of business
- Maintained an accurate customer database through regular updates during interactions
- Adept at using specialized software for managing finance and accounts.
- Detail-oriented approach to tasks and operations, ensuring precision and accuracy
- Gained a solid foundation in financial procedures, policies, and compliance requirements
- Advised clients on mergers, acquisitions, divestitures, joint ventures, and restructuring strategies.
Accounts Receivable Accounts Assistant (Finance Department)
Multichoice Namibia
09.2020 - 02.2021
- Ensuring accuracy and efficiency of operations, processing and monitoring incoming payments for Commercial and Residential accounts
- Increased financial accuracy by verifying and posting receipts using SAP GL.
- Prepared financial statements and expense documents for management teams.
- Verifying discrepancies by and resolve clients billing issues
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- The reconciliation of accounts by using accurate to allocate payments
- Handled invoice creation ensuring timely completion.
- Performed financial calculations for amounts due, interest charges and balances.
Customer Service Representative
Multichoice Namibia
08.2019 - 09.2020
- Provided timely support by handling customer interactions across various platforms effectively.
- Maintaining a professional attitude in challenging situations
- Clarified information to fulfill requests and complete transactions.
- Addressing complaints with the goal of increasing satisfaction and securing renewals or customer retention
- Resolved customer issues by diagnosing product problems and implementing solutions.
- Ensure first call resolution at every customer contact – reducing return calls and maintaining proficiency with our escalation matrixes
- Skills and lessons obtained:
- The importance of being emotionally intelligent
- Practicing of innovative thinking to quickly help with all customer enquiries
- Skilled in implementing innovative approaches to enhance customer engagement during sales interactions.
Education
National Certificate in N5 - Electrical Heavy Current
Northlink Collage
01.2015
Certificate in Phase 1 - Electrical Heavy Current
Northlink Collage
01.2015
Grade 12 -
Groote Schuur High School
01.2013
Skills
- Accounts Receivable
- Account analysis
- Risk Assessment and Mitigation
- Credit Management
- Customer Relations Management (CRM)
- Prioritizing and Teamwork
- Communication and Negotiation Skills
- Analytical Thinking
- Proactive Ownership
Financial Systems
- SAP GL
- ERP
- Citrix (Accurate)
- Hans CCB (ICX)
Educational Training
- Northlink College, National Certificate in N5 (Electrical Heavy Current), 05/15,
- Certificate in Phase 1 (Electrical Heavy Current), 05/15
- Groote Schuur High School, Grade 12, 12/13
Programs
- Microsoft Packages
- Microsoft Teams
- Outlook
Languages
- English
- Damara
- Afrikaans
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Damara
Elementary (A2)
A2
Afrikaans
Elementary (A2)
A2
References
- Lynette Lutombi,
DStv for Business Manager,
Multichoice Namibia,
+264 81 127 2584
- Twamanguluka Nangolo
Accounts Receivable Accountant
Multichoice Namibia
+264 81 316 6263
- Cynthia Iileka
Call Center Supervisor
Multichoice Namibia
+264 81 355 3479
Timeline
DStv for Business Consultant (Cx and Care Department)
Multichoice Namibia
05.2021 - 11.2024
Accounts Receivable Accounts Assistant (Finance Department)
Multichoice Namibia
09.2020 - 02.2021
Customer Service Representative
Multichoice Namibia
08.2019 - 09.2020
National Certificate in N5 - Electrical Heavy Current
Northlink Collage
Certificate in Phase 1 - Electrical Heavy Current
Northlink Collage
Grade 12 -
Groote Schuur High School
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