Shaznay Mouton
Windhoek
Summary
I started as a Receptionist at KGK Diamonds in 2021 January, There I was a Receptionist. I also did the Inventory, Junior Buyer Responsibilities and the Administration work regarding the meetings.
I got another opportunity at Granite World Namibia as a Receptionist as well and Sales Lady in the year 2021 May.
I'm Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Granite World Namibia
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Business Administration Certificate - Business Administration
Lingua College
Windhoek Namibia02.2024
High School Diploma -
M & K Gertze
Rehoboth Namibia10.2016
Skills
- File Management
- Administrative Support
- Scheduling
- Data Entry
- Database Administration
- Greeting and Seating Clients
- Verbal and Written Communication
- Telephone Skills
- Mail Handling
- Customer/Client Relations
Socializing with peers and ready books
In my free time I will socialize with peers or family members by spending enough time with loved ones, otherwise I will get a book to read it calms myself.
Timeline
Receptionist
Granite World Namibia
05.2021 - Current
Business Administration Certificate - Business Administration
Lingua College
High School Diploma -
M & K Gertze
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