Summary
Work History
Education
Skills
HOBBIES
Timeline
Overview
Certification
Accomplishments
Work Availability
Affiliations
Languages
Quote
Interests
Websites
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Shazlyne Ndlovu

Shazlyne Ndlovu

I.T Support Specialist
Windhoek,Khomas Region

Summary

Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands. With strong experience in customer care as well.

Work History

System Administrator

ClicknPay
Harare, Zimbabwe
02.2021 - 10.2024
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managed onboarding and offboarding of employees.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Researched and recommended new technologies and strategies for improving system performance.

Customer Care Supervisor

ClicknPay
Harare, Zimbabwe
02.2021 - 10.2024
  • Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.
  • Introduced innovative strategies for streamlining workflows, reducing average handle time without sacrificing quality.
  • Implemented quality assurance measures to ensure adherence to company standards and policies.
  • Collaborated with cross-functional teams to develop solutions for recurring customer complaints.
  • Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
  • Coordinated with other departments to address interdepartmental issues impacting customer care outcomes.
  • Successfully drove a significant increase in transaction volume, resulting in a remarkable 700% growth rate. This achievement demonstrates my ability to identify and capitalize on market opportunities, leading to substantial business growth.

IT Technical Support Intern

Entire Office Systems
Harare, Zimbabwe
01.2020 - 12.2020
  • Supported IT department goals through active participation in team meetings, brainstorming sessions, and project collaboration.
  • Collaborated with colleagues to implement innovative solutions for recurring technical challenges.
  • Maintained accurate records of completed tasks, ensuring quality control and facilitating smooth workflow within the department.
  • Website development using Front-End programming languages and Angular 5 framework.

Education

Bachelor of Science - Business Information Systems

The International University Of Management
Windhoek, Khomas Region
01.2013 - 09.2017

Skills

  • Proficient in Linux
  • Cross-functional collaboration
  • Report preparation
  • Research and due diligence
  • Customer experience improvement
  • Strong leadership
  • Technical support
  • Remote Access
  • Network troubleshooting
  • Hardware troubleshooting
  • Incident management
  • Server maintenance
  • Backup management
  • Project coordination
  • System upgrades
  • System monitoring
  • Linux administration

HOBBIES

  • Reading books
  • Playing Soccer
  • Outdoor activities

Timeline

System Administrator

ClicknPay
02.2021 - 10.2024

Customer Care Supervisor

ClicknPay
02.2021 - 10.2024

IT Technical Support Intern

Entire Office Systems
01.2020 - 12.2020

Bachelor of Science - Business Information Systems

The International University Of Management
01.2013 - 09.2017

Overview

3
3

System Administration

1
1

Website development

3
3

Customer Service

Certification

  • Certified Cybersecurity (CC) - International Information System Security Certification Consortium (ISC)².
  • CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated with team of 8 in the development of numerous projects.
  • Supervised team of 7 staff members.
  • Achieved a significant increase growth in sales through effectively helping with resolving customer queries effeciently.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • ISC2 Candidate

Languages

English
Bilingual or Proficient (C2)

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Interests

Voluntary work

Watching Biography Films

Travelling

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Shazlyne NdlovuI.T Support Specialist