SHANICE COETZEE
First National Bank Namibia
Rehoboth
12
years of professional experience
Trusted banking professional with more than 12 years of progressive experience in retail banking, relationship management, sales, branch operations and treasury support. Recognised for consistently exceeding sales targets, building trusted client relationships, mentoring colleagues and supporting branch operations while maintaining the highest standards of professionalism and compliance.
Work History
Sales & Service Consultant
12 Years 2 Months- Built trusted client relationships, consistently exceeded sales targets, trained and onboarded new consultants, relieved the Team Leader, supported treasury operations and ensured AML/KYC compliance.
Multi-Skilled-Contact Centre
6 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Delivered services to customer locations within specific timeframes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
Bachelor - Human Resource Management
In Progress
Grade 12
Skills
Achieved improved customer satisfaction through effective relationship management in business development roles.
Delivered exceptional customer experiences in retail banking by streamlining support processes and adhering to compliance standards.
Enhanced operational efficiency in treasury and banking services
resulting in strengthened stakeholder engagement and compliance outcomes.
Career Highlights
- 12+ years of banking experience
- No.1 branch sales performer with regional recognition
- 300–350 new accounts opened in one month
- Assisted 50–100 customers daily
- Recognition by Head of Points of Presence
- Multiple Top Performer recognitions
- Team Leader relief experience
- Treasury, ATM replenishment and vault balancing
Professional Philosophy
I believe exceptional banking is built on trust, integrity and genuine relationships. Every interaction is an opportunity to create lasting value.
Timeline
Multi-Skilled-Contact Centre
First National Bank
06.2022 - 12.2022Read More
Sales & Service Consultant
First National Bank Namibia
05.2014 - CurrentRead More
Dr Lemmer High School
Grade 12
Read More
Stadio Namibia
Bachelor from Human Resource Management
Read More