Shamilla Dawina Jash
Windhoek,Namibia
Summary
Dedicated and detail-oriented professional with extensive experience in retail operations, administration, and customer service. Experienced in supervising teams, managing inventory, handling financial processes, and maintaining accurate records. Committed to delivering excellent service, improving operational efficiency, and contributing to organisational success.
Overview
9
9
years of professional experience
Work History
Store Supervisor
Mons Gadgets & Electronics
Windhoek, Namibia
08.2019 - Current
- Supervised and motivated team members to achieve daily sales targets and maintain high performance
- Managed day-to-day store operations, ensuring smooth and efficient workflow
- Handled cash transactions, including petty cash management, reconciliations, and accurate record keeping
- Monitored and increased sales through upselling, promotions, and excellent customer service
- Maintained accurate , including sales reports, stock levels, Administrative records and staff schedules
- Oversaw stock control, including receiving, checking, and organizing inventory
- Resolved customer queries and complaints professionally to ensure satisfaction and retention
- Ensured store cleanliness, organization, and compliance with company standards
- Assisted in staff training and onboarding to maintain a strong, knowledgeable team
- Prepared daily and monthly sales reports for management review
- Maintained records of items shipped, received, or transferred to another location.
- Tracked orders from vendors to ensure timely arrival of goods.
- Handled customer transactions and balanced cash drawers.
- Delegated work to staff, setting priorities and goals.
Sales Associate
@Home Livingspace
, Namibia
02.2019 - 08.2019
- Delivered excellent customer service and tailored home styling solutions
- Worked towards sales targets and tracked performance
- Maintained high visual merchandising standards
- Stayed updated on home decor trends
- Handled customer queries and complaints efficiently
- Conducted inventory checks and maintained stock levels on the sales floor.
- Collaborated with team members to create attractive product displays.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Sportscene Windhoek
, Namibia
05.2017 - 01.2019
- Welcomed customers and created an engaging store environment
- Provided product knowledge on footwear and apparel
- Upsold products to increase sales
- Maintained stock and merchandising standards
- Handled transactions and promoted loyalty programs
- Managed stock loss prevention and admin tasks
- Processed shipments and stock counts
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
National Senior Secondary Certificate -
Dawid Bezuidenhoudt High School
Skills
- Team Leadership & Supervision
- Customer Service
- Sales & Upselling
- Cash Handling & Petty Cash Management
- Stock Control & Inventory Management
- Administrative & Clerical Skills
- Report Writing & Record Keeping
- Merchandising & Store Operations
- Conflict resolution
- Attention to detail
- Telephone Etiquette
- Accuracy & Numerical Skills
- Time management
- Confidentiality & Professionalism
- Teamwork
References
- Simon Jonathan, Mons Gadgets & Electronics, +264 81 303 0660
- Fillemon Iyambo, Mons Gadgets & Electronics, +264 81 316 4275
- Elizabeth Groenewaldt, @home Grove Mall, +264 81 245 8602
- Yolandie Vries, Sportscene Windhoek, +264 81 788 0472
Computer Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- POS Systems
- Email Management
Languages
Afr
First Language
English
Proficient
C2
Timeline
Store Supervisor
Mons Gadgets & Electronics
08.2019 - Current
Sales Associate
@Home Livingspace
02.2019 - 08.2019
Sales Associate
Sportscene Windhoek
05.2017 - 01.2019
National Senior Secondary Certificate -
Dawid Bezuidenhoudt High School