Shakira Maletzky
Windhoek
Summary
An effective and confident communicator who is also a self-starter with the dedication and motivation required to succeed in a busy operations department. Armed with the following key competencies and abilities, but not limited to: Ability to identify the needs of clients and employees. Ability to provide administrative support. The ability to update and maintain records. Ability to successfully coordinate appointments. Holds high ethical standards and has the ability to exhibit a high level of confidentiality. Great interpersonal skills. Willing to relocate.
Overview
6
6
years of professional experience
Work History
Call Centre Agent
Telecom Namibia
Windhoek
07.2023 - Current
- Managing large numbers of calls in a timely manner
- Lodging, updating and ensuring all interactions are resolved and fulfilled
- Recording all relevant customer interactions
- Auditing all new and existing queries on the system
- Identifying customer needs and providing solutions after researching and determining the best outcomes
- Building sustainable relationships and engaging positively with customers
- Resolving 90% of support interactions on a first-call resolution.
Financial Agent - Staff Debtors
Havamwe Cash Loans CC
Windhoek
01.2019 - 01.2022
- Administration support services
- Electronic banking services (retrieve reports, capture payments and prepare monthly account reconciliations)
- Administration and control services.
- ICT administration and monitoring.
- Provide operational capacity in debtor management processes related to tracing debtors and collection escalation.
- Collections (monthly).
- Contract approvals.
- Reporting weekly.
Call Center Agent
Mobile Telecommunication Company
Windhoek
12.2017 - 01.2018
- To answer calls and assist with all aspects of customer care
- To Assist with logging, updating, and ensuring fulfillment and resolution of all interactions
- To record all relevant customer interactions and information received on the day interaction took place
- To manage, update and audit all new and existing queries on the system
- To Communicate all information, problems, and concerns to my team leader verbally or via email and to take responsibility for obtaining pertinent information until it is resolved
- Resolving 90% of support interactions on first call resolution.
Cashier / Shop Assistant
SN Fishing Lüderitz
Luderitz
10.2017 - 11.2017
- Filling and dealing with business Queries
- Stock take
- Invoicing of customers daily
- Customer Care on walk-ins
- All ad hoc-related matters.
Education
Higher Certificate - Paralegal Studies
Southern Business School (distance)
Windhoek, Namibia04.2024
Grade 12 - Namibia Senior Secondary Certificate
Jan Mohr High School
Windhoek, Namibia11-2018
Skills
- MS Office
- Leadership Skills
- Strong Administration Skills
- Presentation Skills
- Organization and Time Management
- Flexible and Adaptable
Languages
Oshiwambo
First Language
English
Advanced (C1)
C1
Afrikaans
Intermediate (B1)
B1
References
• Mrs. Ndinelao Kanyenye: Havamwe Cash loans
Managing Member
Cell : +264852000020
• Nancy Ntelamo Mobile: Telecommunication Company
Executive Assistant
Tel : +261 280 2765 Cell : +264813121121
• Mrs. Victoria De Klerk: SN Fishing
Manager
Cell: +264 812882011
• Mrs. Cynthia Nehemia: Telecom Namibia
HR officer
Tel: 0612012283 Cell: 0855510216
Timeline
Call Centre Agent
Telecom Namibia
07.2023 - Current
Financial Agent - Staff Debtors
Havamwe Cash Loans CC
01.2019 - 01.2022
Call Center Agent
Mobile Telecommunication Company
12.2017 - 01.2018
Cashier / Shop Assistant
SN Fishing Lüderitz
10.2017 - 11.2017
Higher Certificate - Paralegal Studies
Southern Business School (distance)
Grade 12 - Namibia Senior Secondary Certificate
Jan Mohr High School
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