Saara Tegelela Kiiyala
ERF 970, Kinshasa Wanaheda P.O BOX 24413, Windhoek,Namibia
Summary
Experienced in office administration with a proven track record of effectively managing teams and driving operational success. Expertise in implementing strategic initiatives that enhance productivity and efficiency. Strong problem-solving and decision-making abilities, well-versed in strategic planning and operational efficiency. Possess strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Manager
Tema Tyre
01.2019 - 01.2020
- Managing the whole company, and making sure that worker deliver their service effectively
- Making sure that workers salary is paid on time and satisfying the clients
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager and Site Supervisor
China Jiagsu International (Namibia)
01.2009 - 01.2013
- Assisting the manager in his absence, and supervising workers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
China Jiagsu International (Namibia)
01.2005 - 01.2008
- Working closely with my employer and assisting customers
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Certificate - Business Entrepreneurship
Namibia Community Skill Development Foundation
Tsumeb, Oshikoto, Namibia09-2007
Certificate - intermediate computer studies
Namibia Community Skill Development Foundation in Tsumebin
Tsumeb, Oshikoto, Namibia09-2007
Executive Diploma - Office Management
International University of Namibia (IUM)
Windhoek, Namibia01.2020
Trade/Course: Office Administration
Windhoek Vocational Training Centre
Windhoek, Khomas, Namibia11-2022
Skills
- Excellent written, oral communication, presentation and research skills Great analytical and sound judgement
- Strong knowledge of utilizing all modern secretary activities, filling, book keeping, computer literacy and team work
- Staff development, Multitasking Abilities, Problem-solving, Managing operations and efficiency, Negotiation and conflict resolution, Customer relationship management, Adaptability and flexibility, Teamwork and collaboration
References
Mr. Tian, Jianhua,
Manager: China Jiagsu International Company
+008613915822935,
Ms. Ngonyofi N. Set
Sergeant: Law Enforcement Technology and Drone Operations
Windhoek City Police Service
+264813733535
E-mail: star.ngonyofiset@gmail.com
Mr. Gisbertus Mukulu
Chief Executive Officer (CEO) of the National Housing Enterprise (NHE) Namibia
+264811271425
Languages
Oshiwambo, Otjiherero, Chinese (Mandarin)
Native language
English
Proficient
C2
Timeline
Manager
Tema Tyre
01.2019 - 01.2020
Assistant Manager and Site Supervisor
China Jiagsu International (Namibia)
01.2009 - 01.2013
Assistant Manager
China Jiagsu International (Namibia)
01.2005 - 01.2008
Certificate - Business Entrepreneurship
Namibia Community Skill Development Foundation
Certificate - intermediate computer studies
Namibia Community Skill Development Foundation in Tsumebin
Executive Diploma - Office Management
International University of Namibia (IUM)
Trade/Course: Office Administration
Windhoek Vocational Training Centre
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