Serlyn Jeaneth Jenifer Seibes
Summary
Reliable and service-oriented hospitality professional with several years of experience in general hospitality roles, including luxury lodge and international tourism environments. Recognized for creating welcoming, comfortable, and culturally respectful guest experiences through patience, empathy, and professionalism. Highly hardworking and dependable, with strong attention to hygiene, cleanliness, and service standards. Experienced in guest assistance, food and beverage service, bartending, and problem resolution, with a passion for ensuring every guest leaves with a positive experience.
Overview
7
7
years of professional experience
1
1
Certification
4
4
Languages
Work History
Guest Service/food and Beverage Attendant
Beate Raith &Tibor Raith
04.2026 - Current
- Maintained clean and organized restaurant to comply with hygiene
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Trained new employees on food safety standards and operational procedures for consistent performance.
Bartender
Skansi
06.2024 - 10.2024
- Provided efficient bar service in a busy tourist environment, worked closely with a small team, and ensured cleanliness and smooth daily operations.
Bartender
Ondili Twyfelfontein adventure camp
03.2023 - 04.2024
- Delivered professional bar service to international tourists, assisted reception with guest check-ins, supported dining services and maintained excellent hygiene standards.
Butler
Habitas Hotel
11.2019 - 03.2023
- Provided high-quality butler service in a luxury lodge. Assisted with room preparation, food and beverage service, bartending, guest assistance, dietary requirements, and resolving guest concerns.
Education
Hospitality Certificate - undefined
Saira hospitality school
Namibia Windhoek11-2019
Office Administration certificate - undefined
Global institute
11-2017
Secondary School Certificate - undefined
Junior Secondary school
11-2014
Skills
- Guest Service & Hospitality
- Guest Relations & Assistance
- Food & Beverage Service
- Bartending & Drink Preparation
- Hygiene & Cleanliness Standards
- Teamwork & Support
- Problem Solving & Conflict Handling
Certification
- Certificate of Graduation - Introduction to Hospitality program, Saira Hospitality, November 22nd, 2019, Namibia
- Certificate of Competency - Office Administration Skills, Global Institute, December 7th, 2017
Languages
English - Fluent
German - Basic (A1-A2 school level)
Croatian - Basic (Conversation level)
Afrikaans - Fluent
References
- David, Shende, Manager, 0812884528, Ondili Lodge Management (Pty) Ltd, P.O. Box 90819, Windhoek, Namibia, Manager: Twyfelfontein Adventure Camp
- Leah, Brousse, General Manager, Habitas Hotels Namibia (PTY LTD), 2019-11-29, 2021-09-20, Farm Coas No 501, Windhoek, Namibia, 9000, Farm Coas no. 501, Windhoek district Namibia, Namibia
- Cassandra, assistant manager,heinitzburg boutique hotel Windhoek Namibia Heinitzburg street,+264 81 439 4491
Timeline
Guest Service/food and Beverage Attendant
Beate Raith &Tibor Raith
04.2026 - Current
Bartender
Skansi
06.2024 - 10.2024
Bartender
Ondili Twyfelfontein adventure camp
03.2023 - 04.2024
Butler
Habitas Hotel
11.2019 - 03.2023
Hospitality Certificate - undefined
Saira hospitality school
Office Administration certificate - undefined
Global institute
Secondary School Certificate - undefined
Junior Secondary school