Selma Sipporra Tulela Tegelela Nangolo
Windhoek
Summary
Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Call Agent
Triumphant College
Khomasdal
02.2023 - Current
- Company Overview: EDUCATE FOR EMPOWERMENT
- Website: www.triumphant.edu.na
- Engaged potential students for Triumphant College
- Collecting and analyzing datasets
- Counseled clients through telephone communications and face-to-face interactions
- Support Registration Process
- Maintained accountability of students
- Guided clients to digital platforms
- Maintains updated customer records in the system
- Generated innovative strategies for enhancing customer care
- Coordinated administrative tasks efficiently
- Generate and update student accountability reports
- Handled customer complaints through phone, email, and social media
- Handled various tasks as directed by supervisor
- Resolved customer issues using problem-solving skills.
- Conducted follow up calls to ensure customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Updated customer information in the CRM system.
- Answered customer inquiries regarding products, services, billing and technical issues.
Field Marketer
Triumphant College
01.2021 - 03.2022
- Company Overview: EDUCATE FOR EMPOWERMENT
- Website: www.triumphant.edu.na
- Carrying out Field Marketing Activities
- Enrolling students
- Giving information to prospective students
- Assist with promotional activities
- EDUCATE FOR EMPOWERMENT
- Website: www.triumphant.edu.na
Administrative Assistant
Jina Trading cc
Katutura
05.2021 - 01.2022
- Served as Administrative Assistant within organization
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Education
Bachelor - Health and Wellness Studies
International University of Management
Windhoek, Namibia10.2022
NSSC/O level grade 12 Certificate -
Hochland High School
Windhoek, Namibia11.2016
Skills
- Data Gathering
- Problem-solving skills
- Interpersonal Skills
- Gathering information
- Quality Control
- Quality Assurance
Criminalrecords
None
Personal Information
- Date of Birth: 06/26/98
- Gender: Female
- Nationality: Namibian
- Marital Status: Single
References
- Shikale L Alfeus, Managing Director, Jina Trading cc, +264 81 304 8366
- Nestor Shekunangela, Senior Administration Officer, Triumphant College, +264 81 6167687
Languages
Fluent, Fluent, Basic
Identityno
98062600327
Attributes
- Good verbal and superior writing skills
- Fast learner, flexible and adaptable to changes
- Reliable
Languages
Oshiwambo
First Language
English
Advanced (C1)
C1
Afrikaans
Advanced (C1)
C1
Timeline
Call Agent
Triumphant College
02.2023 - Current
Administrative Assistant
Jina Trading cc
05.2021 - 01.2022
Field Marketer
Triumphant College
01.2021 - 03.2022
Bachelor - Health and Wellness Studies
International University of Management
NSSC/O level grade 12 Certificate -
Hochland High School
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