Salvine Jenny Gouws
Windhoek
Summary
Results-oriented professional with several years of experience in accounting, helpdesk duties, and data entry system settings. Quick and eager learner with acute attention to detail and a consistent track record of identifying process improvements to drive quality, accuracy, and efficiency.
Overview
15
15
years of professional experience
Work History
Accounting Officer
Meat Board of Namibia
Windhoek
12.2017 - Current
- Processed invoices, ensuring timely supplier payments and maintaining strong producer relationships.
- Conducted monthly reconciliations to verify accurate account balances.
- Facilitated audits by preparing essential documentation and reports for review.
- Collaborated with team members to refine accounting procedures and increase efficiency.
- Trained junior staff on accounting practices and company policies to enhance team capability.
- Documented all procedural changes in compliance with company policy.
- Delivered exceptional customer service to small business clients, addressing inquiries promptly.
- Attending to client queries and resolving problems they might experience.
- Updated the Finance Department's online portfolio with new information for online clientele.
- Perform any ad hoc duties from the Finance Manager.
- Arrange meetings for the Finance Department, as well as distribute meeting minutes after the meeting.
- Assist the Admin Assistant with prepping for board meetings; this includes binding the books needed for meetings and distributing meeting materials to each board member.
Ear Tags Sales Clerk
Meat Board of Namibia
04.2017 - 11.2017
- Educated customers on various Ear tags and additional products for livestock files.
- Collaborated with team members to manage inventory levels effectively.
- Handled customer complaints professionally and resolved issues promptly.
- Conducted regular checks on product freshness to ensure quality standards.
- Greeted customers and responded to inquiries in a professional manner.
- Responded to customer questions about products and services.
- Processed payments and bagged items for customer check out.
- Performed price checks for items requested by customers when needed.
- Balanced cash drawer at the end of each shift using appropriate methods of verification such as counting money or comparing receipts against daily totals.
- Followed up on customer requests or concerns in a timely manner.
- Adhered to company guidelines for cash register operations including proper opening and closing procedures.
- Performed regular inventory counts to ensure accurate records were maintained.
NamLITS Helpdesk Clerk
NamLITS (Namibian Livestock Identification Traceability System)
02.2012 - 03.2017
- Coordinated data entry into the traceability system for livestock tracking.
- Assisted in training new/existing producers on how to operate and manage their data via our online system.
- Ensured timely updates of records in the traceability system for data integrity.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer accounts records.
- Organized and maintained filing systems for confidential documents.
- Answered multi-line telephone system and routed calls to appropriate personnel as an Ad-Hoc duty at reception desk.
- Answered customer inquiries via phone and email.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and minute taking documents after department meetings
- Monitored and directed work of lower-level data entry clerks.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Data Entry Clerk
Aveshe Consultancy
06.2011 - 12.2011
- Entered data into company databases with high accuracy and attention to detail.
- Maintained organized electronic files for easy access and retrieval of information.
- Generated reports from databases to summarize inputted information for review.
- Updated existing records with new or revised information as needed.
- Operated various office equipment such as scanners, printers. when required.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Education
Certificate - Accounting and Finance
International Training College Lingua
01.2017
Course Module - MS Excel Intro
Corporate Training Solutions CC
01.2015
Advance diploma - Banking, Finance and Credit
Namibian Institute of Bankers
01.2014
Course Module - Professional Customer Service
PwC Namibia Business School
01.2012
Namibian Senior Secondary Certificate -
Academia Secondary School
Windhoek01.2010
Skills
- Professional typing
- Microsoft Excel intermediate level
- Microsoft Word
- Microsoft PowerPoint
- Computerized Accounting
- Minute taking
- Time and stress management skills
- Invoice processing
- Customer relationship management
- Customer service excellence
Criminal Records
None
Mailing Address
P.O. BOX 30109, Pionierspark, Windhoek
References
- Miss Roshida Beukes, International Training College Lingua, (+26461) 301032
- Miss Saraphia Kapenaina, Fan Meat Eartags Department, Supervisor, (+26461) 321865
- Miss Magda, Namibian Institute of Bankers, Secretary, (+26461) 255632
- Mr Esegiel Serogwe, NamLITS, Supervisors, (+26461) 275844/231805
- Mrs Claudia Kay, Aveshe Consultancy, CEO, (+26461) 227036
- Mr Herman Rust, Academia Secondary School, Principal, (+26461) 242404
Languages
Good, Good, Good, Good, Good, Good
Competence And Key Attributes
- Willing to learn, gain experience and knowledge.
- Trust Worthy, Honest person, Sober Habits, Reliable.
- Ability to cope under pressure.
- Ability to work with variety of Individuals including clients, and employees.
- Can work alone or in a team.
- Hardworking and ambitious.
Personal Information
- ID Number: 920128 0023 8
- Health Status: Excellent
- Date of Birth: 01/28/92
- Gender: Female
- Nationality: Namibian
- Driving License: code B
Languages
English
Proficient (C2)
C2
Afrikaans
Native
Native
Timeline
Accounting Officer
Meat Board of Namibia
12.2017 - Current
Ear Tags Sales Clerk
Meat Board of Namibia
04.2017 - 11.2017
NamLITS Helpdesk Clerk
NamLITS (Namibian Livestock Identification Traceability System)
02.2012 - 03.2017
Data Entry Clerk
Aveshe Consultancy
06.2011 - 12.2011
Certificate - Accounting and Finance
International Training College Lingua
Course Module - MS Excel Intro
Corporate Training Solutions CC
Advance diploma - Banking, Finance and Credit
Namibian Institute of Bankers
Course Module - Professional Customer Service
PwC Namibia Business School
Namibian Senior Secondary Certificate -
Academia Secondary School