SALATHIEL NEHALE NEMBUNGU

• Manage Vivo Shell fuel Station, Agrimark and Expressmark
• Assessed employee performance and developed improvement plans.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Resolved various issues impacting sales management and business operations.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
• Generated financial and operational reports to assist management with business strategy.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Completed filings and upheld strict compliance with regulatory agencies and supervisors.
• Forecasted trends and recommended improvements based on financial risk analyses.
• Manage branch budget and finance activities
• Draft and submit monthly management report unit's operational business
• Implement procedures and strategies
• Engage in customer value proposition initiatives and ensure alignment to these requirements
• Ensure delivery against Service Level Agreements and benchmark targets
• Implement initiatives to improve customer satisfaction ratings
• Identify, monitor, and measure problem areas to implement improvement initiatives
• Develop, support, and drive training interventions

• Ensured operational and statutory compliance
• Managed depot operations, employees, fleet, facilities, and budget
• Optimized division strategic management, integrating all components within the business model and benchmarking against competitive performance measures
• Manage and control distribution center staff (165) personnel
• Monitored logistics performance and identified improvement opportunities.
• Managed logistics budgets and forecasting to achieve cost-effective operations.
• Selected, trained and developed logistics personnel to achieve high-performing teams.
• Improved inventory accuracy by developing and implementing enhanced control systems.
• Developed a warehouse system that provides the best cost with appropriate service levels to achieve organizational goals.
• Collaborated with manufacturing and supply chain management.
• Created and enforced detailed organization processes to increase quality and service standards.
• Reviewed established business practices and improved processes to reduce expenses.
• Reduced worker accidents by implementing improved safety standards and monitoring procedures.
• Integrated warehouse operations with existing and new business processes.
• Led improvement initiatives to advance operational efficiencies and increase revenue.

• Implemented business unit's operational procedures and strategies
• Engage in customer value proposition initiatives and ensure alignment to these requirements
• Identify, monitor and measure problem areas to implement improvement initiatives
• Develop, support, and drive training interventions to address performance/development gaps
• Ensure that controls are in place to protect assets against preventable loss/ damage
• Ensure that resources are skilled across different processes to enable cross-product and cross-functioning workload balancing
• Ensured that all health and safety standards and procedures are adhered to.
• Established successful procedures for day-to-day operations and long-term planning.
• Developed and maintained productive working relationships with internal and external stakeholders.
• Analyzed reports to identify areas of improvement and implement corrective action.
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Oversaw demand planning, purchasing, and logistics.
• Supervised 150 employees tasked with handling materials management, planning, purchasing, and customer service duties.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Formulated demand planning and generated supply chain management metrics.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability, and working capital.
• Developed and enforced policies and procedures in compliance with local and federal regulations.
• Teamed with sales and marketing teams to confirm that product availability meets customer demand.
• Created and implemented comprehensive supply chain management strategies.
• Built exceptional rapport with suppliers and transportation companies to create seamless operations.
• Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.

• Guarantee correct upload process into the system and reports
• Identify cost savings by leading initiatives with sales and operations and finance business units
• Constant monitoring of inventory cost to establish savings
• Consolidating demand and stock progression forecast
• Ensured and developed an efficient road transport plans
• Formulated business strategies, managed the depot, distribution team 98 and the transport SLA
• Establish cost structure with cost build up approach and share best practice
• Ensure that all health and safety standard are adhered.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Led team by answering complex customer questions and mentoring personnel one-on-one.
• Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Conducted routine inspections to check quality and compliance with established specifications.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Developed and implemented sales strategies to increase profits.
• Used customer insights to develop innovative sales strategies to increase sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Negotiated contracts with clients and developed relationships with key personnel.
• Developed and delivered engaging sales presentations to convey product benefits.
• Developed and implemented marketing plans to increase brand awareness and drive sales.
• Collaborated with cross-functional teams to identify and address customer needs.
• Developed strong rapport with customers and created positive impression of business.
• Listened to customer needs and desires to identify and recommend optimal products.

• Compiles and coordinates annual promotion plan
• Manage sales information & update customer sales records
• Enforce all control processes and documentation compliance
• Ensure that correct pricing is applied by dealers
• Order, Receive and expedite SIM orders
• Collaborated with marketing department personnel to optimize strategic initiatives
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Established and cultivated solid business relationships with new or existing customers.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Provided excellent customer service, explaining rental terms and conditions, facilitating rental transactions, and ensuring a smooth rental experience for clients.

Determined clients' needs and helped select appropriate rentals fulfilling requirements.

Managed multiple tasks in an high-volume environment.
Greet customers in a friendly and professional manner.

Process rental reservations and bookings, either in person, over the phone, or online.

Verify customer identification, driver's licenses, and payment methods.

Explain rental agreements, terms, and conditions to customers, including insurance options, mileage limitations, fuel policies, and late-return fees.

Assist customers in completing rental contracts accurately.

Walk customers to the rental vehicles or equipment and explain their features, controls, and safety guidelines.

Perform visual inspections of vehicles or equipment before and after rentals to assess any damage and ensure they are in proper working condition.

Suggest additional services, such as upgraded vehicles, accessories, and insurance coverage, to enhance the customer's rental experience.

Offer related products or services, like GPS navigation systems, child safety seats, or prepaid fuel options.

Address customer concerns, complaints, or issues in a timely and effective manner.

Collaborate with other team members or supervisors to find solutions and ensure customer satisfaction.

Maintain accurate records of rental transactions, including contract details, payments, and customer information.

Meet or exceed sales targets and goals set by the company.

Accept rental payments and process credit card transactions.

Calculate rental charges, additional fees, and taxes accurately.

Coordinate with the cleaning and maintenance team to ensure vehicles or equipment are cleaned, inspected, and maintained properly between rentals

Adhere to company policies, guidelines, and rental industry regulations.

Stay updated on rental trends and changes in rental policies

Prepare reports on rental activity, revenue, and customer feedback as required by management.