Sakeus Hilifaali Mhuulu
Windhoek
Summary
A bright, talented and ambitious IT support technician with a strong technical background who possesses self-discipline and the ability to work with minimum of supervision. Having exposure to a wide range of technologies & able to play a role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline oriented and having the ability to organize and present complex solutions clearly and accurately. Looking for a suitable IT support technician position with a successful and dynamic environment that offers room for progression.
Overview
8
8
years of professional experience
Work History
Woolworths Namibia Country System Administrator/ICT-Support
WOOLWORTHS NAMIBIA
09.2018 - Current
- Diagnosis of desktop, application, networking and infrastructure issues
- Experience of supporting a wide and varied client base
- Troubleshooting PC’s, laptops and mobile devices
- Providing 1st/2ndline support to users
- Installation and support of telecommunication equipment
- Point of Sale application and peripheral installations
- Maintaining a log of all problems detected and system backups
- Responsible for maintaining backups and for project work such as new builds
- Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2007/2016, Windows Server 2003/2007, Backup’s products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations
IT SUPPORT TECHNICIAN (Internship)
Ministry of Labour, Industrial Relations and Employment Creation
08.2017 - 08.2018
- Responsible for the installation and maintenance of IT equipment including (but not restricted to) printers, scanners, X-terms and workstations
- Supporting customers using remote access technologies and by visiting client sites
Education
Augustineum Secondary School
11.2011
Bachelor of Computer Science - Systems Administration
Namibia’s University of Science and Technology
11.2018
Skills
- Excellent customer facing, communication and rapport building skills
- Experience of Lotus Notes, Linux/Unix, VMware ESXi, Epicor ERP system
- Thorough understanding of computer and networking concepts
- Physically fit, able to work in confined spaces, crawl and lift heavy objects
- Able to prioritize in a complex, fast-paced environment Willing to work flexible schedules/shifts
Languages
English
Oshiwambo
Afrikaans
Khoekhoegowab
References
Quintus, Stephanus, +26481 144 8187, Ministry of Labour, Industrial Relations and Employment Creation
Hobbies and Interests
Skydiving, Skiing, Reading
Timeline
Woolworths Namibia Country System Administrator/ICT-Support
WOOLWORTHS NAMIBIA
09.2018 - Current
IT SUPPORT TECHNICIAN (Internship)
Ministry of Labour, Industrial Relations and Employment Creation
08.2017 - 08.2018
Bachelor of Computer Science - Systems Administration
Namibia’s University of Science and Technology
Augustineum Secondary School
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