Sadat Siboleka
Windhoek
Summary
More than 20 years Financial Sector experience, in Banking Operations. Results-focused professional with strength in Finance, Administration, and Operations. Proactive leader with strengths in customer and client communication.
Overview
15
15
years of professional experience
Work History
E Channel Processing Officer
Bank Windhoek Ltd
02.2020 - Current
- Assesse and identify issues and quickly resolve to restore functionality
- Processing of batch Electronic Payments, Clearing and Settlement Transactions
- Monitoring NAMPAY
- Monitoring of VISA Incoming payments, VISA Outgoing payments
- Investigations and Reconciliations of failed Payment Transactions/Recalls
- Registration of new Card products with NAMCLEAR
- Log technicalities/Handle Sameday and Dated Services.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
Specialist Data Clean up Officer
Standard Bank Group Namibia Ltd
11.2018 - 09.2019
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Transferring of Corporate Client Accounts/Funds from old Banking system to new core banking system
- Handling of Business loan/Overdraft applications and making sure that relevant documentation is attached
- Handling Customer queries
Sales Consultant
Bank Windhoek Ltd
08.2009 - 12.2013
- Compiling of Retail Banking Monthly Reports
- Developments of Sales Strategies
- Assessments of New Bank Accounts for Individuals and Businesses
- Loan Application Processing and Assessments
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Bank Product Applications Assessments
- Processing of payments from various Client Accounts to relevant creditors/beneficiaries
- Payments of Funds from Matured Investment Accounts to relevant client accounts
- Payments of EFT's
- Processing of Organizational Salary Systems
- Evaluations of Monthly Statements
Education
Bachelors in Public Management -
University of Namibia
04.2017
Skills
- Client relationship management
- ATM Technology and Innovation
- Microsoft Office, types 35 Words per minute
- Expert knowledge in Microsoft Excel
- Banking Systems and Applications and Products suite
- Anti Money Laundering Certificate
- Intercultural Competence Certificate
- Multilingual Proficiency
- Ibank Certificate
Languages
Subia
Afrikaans
English
Accomplishments
- 2012 Mearua Mall Branch of the year
- Financial Advisory and Planning
- Financial Risk Management and Regulation Compliance
- Customer Relationship Management
- Innovation and Technology Adoption
References
- Benster Ntesa, HR Business Partner, Bank Windhoek Ltd., +264812034061
- Zenith Van Wyk, HR Business Partner, Bank Windhoek Ltd., +264814228812
- Itembu Shituula, Client Analyst, Standard Bank Group Namibia, +264813047014
Hobbies and Interests
- Football
- Reading
- News and Documentaries
- Travelling
Timeline
E Channel Processing Officer
Bank Windhoek Ltd
02.2020 - Current
Specialist Data Clean up Officer
Standard Bank Group Namibia Ltd
11.2018 - 09.2019
Sales Consultant
Bank Windhoek Ltd
08.2009 - 12.2013
Bachelors in Public Management -
University of Namibia
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