Sadat Siboleka
Windhoek
Summary
More than 20 years Financial Sector experience, in Banking Operations. Results-focused professional with strength in Finance, Administration, and Operations. Proactive leader with strengths in customer and client communication.
Overview
15
15
years of professional experience
Work History
E Channel Processing Officer
Bank Windhoek Ltd
Windhoek, Namibia
02.2020 - Current
- Assesse and identify issues and quickly resolve to restore functionality
- Processing of batch Electronic Payments, Clearing and Settlement Transactions
- Monitoring NAMPAY
- Monitoring of VISA Incoming payments, VISA Outgoing payments
- Investigations and Reconciliations of failed Payment Transactions/Recalls
- Registration of new Card products with NAMCLEAR
- Log technicalities/Handle Sameday and Dated Services.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
Specialist Data Clean up Officer
Standard Bank Group Namibia Ltd
Windhoek, Namibia
11.2018 - 09.2019
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Transferring of Corporate Client Accounts/Funds from old Banking system to new core banking system
- Handling of Business loan/Overdraft applications and making sure that relevant documentation is attached
- Handling Customer queries
Sales Consultant
Bank Windhoek Ltd
Windhoek, Namibia
08.2009 - 12.2013
- Compiling of Retail Banking Monthly Reports
- Developments of Sales Strategies
- Assessments of New Bank Accounts for Individuals and Businesses
- Loan Application Processing and Assessments
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Bank Product Applications Assessments
- Processing of payments from various Client Accounts to relevant creditors/beneficiaries
- Payments of Funds from Matured Investment Accounts to relevant client accounts
- Payments of EFT's
- Processing of Organizational Salary Systems
- Evaluations of Monthly Statements
Education
Bachelors in Public Management -
University of Namibia
04.2017
Skills
- Client relationship management
- ATM Technology and Innovation
- Microsoft Office, types 35 Words per minute
- Expert knowledge in Microsoft Excel
- Banking Systems and Applications and Products suite
- Anti Money Laundering Certificate
- Intercultural Competence Certificate
- Multilingual Proficiency
- Ibank Certificate
Languages
Subia
Afrikaans
English
Accomplishments
- 2012 Mearua Mall Branch of the year
- Financial Advisory and Planning
- Financial Risk Management and Regulation Compliance
- Customer Relationship Management
- Innovation and Technology Adoption
References
- Benster Ntesa, HR Business Partner, Bank Windhoek Ltd., +264812034061
- Zenith Van Wyk, HR Business Partner, Bank Windhoek Ltd., +264814228812
- Itembu Shituula, Client Analyst, Standard Bank Group Namibia, +264813047014
Hobbies and Interests
- Football
- Reading
- News and Documentaries
- Travelling
Timeline
E Channel Processing Officer
Bank Windhoek Ltd
02.2020 - Current
Specialist Data Clean up Officer
Standard Bank Group Namibia Ltd
11.2018 - 09.2019
Sales Consultant
Bank Windhoek Ltd
08.2009 - 12.2013
Bachelors in Public Management -
University of Namibia