Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic
Ruth Ceciline Dieterlé

Ruth Ceciline Dieterlé

Receptionist
Aus

Summary

Dynamic hotel reservationist with extensive experience at Bahnhof Hotel Aus, excelling in guest relations and reservation software. Proven track record of enhancing guest satisfaction through exceptional service and efficient management of bookings. Strong communicator with a keen ability to optimize occupancy rates while maintaining high standards of customer service.

Professional hospitality specialist with strong background in managing guest reservations and delivering exceptional customer service. Adept at using reservation systems, handling guest inquiries, and coordinating with team members to ensure smooth operations and guest satisfaction. Known for reliability, flexibility, and results-driven approach in fast-paced environment. Skilled in problem-solving, communication, and maintaining high standards of service.

Overview

10
10
years of professional experience

Work History

Hotel reservation's

Bahnhof Hotel Aus
Aus, Namibia
02.2025 - Current
  • Managed room reservations and guest inquiries using hotel management software.
  • Ensured accurate data entry in reservation system to maintain up-to-date availability.
  • Coordinated with housekeeping and front desk staff to streamline guest check-in processes.
  • Trained new team members on reservation procedures and customer service standards.

Administrative Assistant

Divava Okavango Resort & Spa
Divundu, Okavango
02.2024 - 02.2025
  • Managed scheduling and calendar coordination for multiple team members, ensuring efficient time management.
  • Assisted in organizing office operations and procedures to enhance overall efficiency and productivity.
  • Maintained filing systems and databases, ensuring accurate documentation and easy retrieval of information.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Hotel Reservationist

Bahnhof Hotel Aus
Aus, Namibia
08.2022 - 11.2023
  • Managed guest reservations using hotel management software, ensuring accuracy and efficiency.
  • Assisted guests with inquiries, providing exceptional customer service to enhance satisfaction.
  • Coordinated room assignments based on guest preferences and availability, optimizing occupancy rates.
  • Processed cancellations and modifications promptly, maintaining clear communication with clients.
  • Maintained up-to-date knowledge of hotel policies and local attractions to assist guests effectively.
  • Collaborated with front desk staff to streamline check-in processes, improving overall workflow.
  • Trained new reservation team members on systems and procedures to ensure consistency in operations.
  • Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
  • Assisted guests with special requests, ensuring a personalized and memorable experience.
  • Resolved guest issues swiftly, resulting in positive feedback from both guests and management.
  • Processed reservation modifications and cancellations accurately, minimizing revenue loss for the hotel.
  • Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
  • Collaborated with other departments to ensure seamless booking experiences for group reservations.
  • Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
  • Compiled data on market trends and competitor activity for management review, aiding in informed decision-making processes.
  • Monitored inventory levels closely, adjusting rates accordingly based on demand patterns to optimize occupancy rates without compromising ADR targets.
  • Assisted sales department by generating leads for potential group bookings through proactive outreach efforts.
  • Managed high call volumes efficiently, maintaining professionalism and exceptional service standards.

Receptionist

Bahnhof Hotel Aus
Aus, Namibia
10.2018 - 08.2022
  • Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
  • Coordinated incoming calls, directing inquiries to appropriate departments effectively.
  • Maintained organized filing system for client records and office documents.
  • Implemented best practices for maintaining a welcoming reception area.
  • Adapted quickly to changing priorities, demonstrating flexibility in a dynamic environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.

Waiter

Bahnhof Hotel Aus
Aus, Namibia
05.2017 - 10.2018
  • Provided exceptional customer service to enhance guest satisfaction and dining experience.
  • Managed order intake and delivery efficiently, ensuring timely service to patrons.
  • Assisted in training new staff on restaurant procedures and service standards.
  • Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
  • Handled cash transactions and processed payments accurately for various services offered.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Chef Assistant

PitStop
Rosh Pinah, Karas, Namibia
02.2015 - 10.2016
  • Assisted chefs in preparing ingredients and maintaining kitchen organization.
  • Executed daily food preparation tasks to ensure timely meal service.
  • Maintained cleanliness and sanitation standards in kitchen areas and equipment.
  • Contributed to menu planning by providing input on seasonal ingredients and dish ideas.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
  • Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
  • Collaborated with team members to ensure timely delivery of orders, improving overall dining experience for guests.
  • Used variety of kitchen tools and appliances to prepare ingredients and meals.

Education

No Degree -

J. A. Nell Senior Secondary School, Keetmanshoop
Keetmanshoop, Karas, Namibia
01-2017

Skills

  • Strong customer service
  • Guest relations
  • Reservation software
  • Property management systems
  • Hotel industry experience
  • Guest services
  • Payment processing
  • Phone reception

Additional Information



I have interpersonal skills, trustworthy determined, able to work under pressure, loyal, eager to
learn and very hardworking. Therefore, with these characteristics, I know I can be a valuable
asset to any organization and in this regard would like to be an asset to your organization. I
have a logical mind and the ability to work well with numbers. I have excellent attention to
detail skills. I ' am able to maintain clear and accurate financial records. My greatest passion
lies in working towards stability. To be a role model and work toward strengthening,
empowering and reaching organizations goals and objectives and those
of
the country as a whole

Languages

English

Timeline

Hotel reservation's

Bahnhof Hotel Aus
02.2025 - Current

Administrative Assistant

Divava Okavango Resort & Spa
02.2024 - 02.2025

Hotel Reservationist

Bahnhof Hotel Aus
08.2022 - 11.2023

Receptionist

Bahnhof Hotel Aus
10.2018 - 08.2022

Waiter

Bahnhof Hotel Aus
05.2017 - 10.2018

Chef Assistant

PitStop
02.2015 - 10.2016

No Degree -

J. A. Nell Senior Secondary School, Keetmanshoop
Ruth Ceciline DieterléReceptionist