Rudiger Bampton
Windhoek, Khomas,KH
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
13
13
years of professional experience
Work History
ICT system administrator
Vivo Energy Namibia
06.2016 - Current
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Managed onboarding and offboarding of employees.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Worked with users to determine areas of technology in need of improved usability.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Used ticketing systems to manage and process support actions and requests.
ICT system administrator
Puma Energy Namibia
01.2012 - 06.2015
- IT support staff responsible for delivering a high quality, customer-focused professional service
- Ensuring all hardware and software is configured and installed correctly
- Setup staff workstations with PC's, Phones and Laptops
- Maintained audio-visual equipment, including overhead projectors, laptops and video conferencing equipment
- Maintained and Monitored the server room and server infrastructure
- Provided documentation on startup, shutdown, and first level troubleshooting processes to help desk staff
- Monitored Network Performance and provided network statistical reports for both real time and historical measurements
- On Call Weekend duties
- Managed IT Asset Register
- Local and regional Offices Support
Education
Higher Certificate in Business Management - Business Management
Regent Business School
Windhoek, Khomas, Namibia10-2024
Certificate - Administering Microsoft Exchange Server 2016 -
Exedin
Windhoek, Namibia07.2019
Certificate in Quality Management Systems - Requirements - INTERNAL Auditor -
PECB
05.2019
Certificate - Designing & Deploying Microsoft Exchange Server 2016 -
Exedin
Windhoek, Namibia04.2019
Certificate : Quality Management Systems ISO 9001:2015 - Requirements -
PECB
Windhoek, Namibia09.2018
Certificate - Vmware vSphere : Install,Configure,Manage 6.v -
Bytes Technology Group
Cape Town, South Africa07.2017
Diploma - PC Engineering -
Institute Of Information Technology
Windhoek, Namibia01.2004
Skills
- Working in a IT Team where I normally chair meetings for the department and this gives good interacting and communication skills
- System monitoring
- Leadership skills currently leading a junior IT engineer in the business for direction in growth in the business
- Organisational skill - I am in charge of the IT department at its functions, this covering: Budget Forecasting, Project Management, Contractor Engagement
- Windows administration
- System updates
- Remote Access
- Virtualization
- Vendor coordination
- Problem-solving abilities
- Reliability
- Adaptability
Personal Information
- Date of Birth: 12/29/85
- Gender: Male
- Nationality: Namibian
Languages
Afrikaans
Intermediate
B1
English
Upper intermediate
B2
Reading
I spent my spare time reading self improvement books to better myself as an individual and to help others with the knowledge i have gained.
Timeline
ICT system administrator
Vivo Energy Namibia
06.2016 - Current
ICT system administrator
Puma Energy Namibia
01.2012 - 06.2015
Certificate in Quality Management Systems - Requirements - INTERNAL Auditor -
PECB
Certificate - Designing & Deploying Microsoft Exchange Server 2016 -
Exedin
Certificate : Quality Management Systems ISO 9001:2015 - Requirements -
PECB
Certificate - Vmware vSphere : Install,Configure,Manage 6.v -
Bytes Technology Group
Diploma - PC Engineering -
Institute Of Information Technology
Higher Certificate in Business Management - Business Management
Regent Business School
Certificate - Administering Microsoft Exchange Server 2016 -
Exedin
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