Rossella Mango
Summary
Personable and driven individual with natural talent for effective communication and problem-solving. Equipped with understanding of customer service principles and technical troubleshooting skills. Focused on delivering exceptional service and ensuring customer satisfaction to drive positive outcomes.
Overview
1
1
year of professional experience
Work History
Universal Civil Service
Consorzio Icaro
06.2023 - 06.2024
- Educational rehabilitation with mental illness patients, carrying out recreational activities and workshops (drawing, painting, decoupage, cooking).
- Assisted residents with daily living tasks, promoting independence and dignity.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Performing sports to maintain stable physical condition of patients
- trips (Pet Therapy)
Education
Bachelor's Degree - Language Interpretation And Translation
L'Orientale University
Naples, Italy10-2024
High School Diploma -
Comenio High School
Naples, Italy06-2020
Skills
- Teamwork and Collaboration
- Problem-Solving
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
Languages
English
Advanced (C1)
German
Intermediate (B1)
Spanish
Upper intermediate (B2)
Timeline
Universal Civil Service
Consorzio Icaro
06.2023 - 06.2024
Bachelor's Degree - Language Interpretation And Translation
L'Orientale University
High School Diploma -
Comenio High School
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