Summary
Work History
Education
Skills
Affiliations
Languages
Timeline
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Rossane De Waldt

Rossane De Waldt

Windhoek, Khomas

Summary

I am a dependable professional with a track record of success in the field, gives attention to detail and have a proactive mindset. I also seeks opportunities to improve processes and workflows for team benefit while at the same time conscientious, hardworking and excels at multitasking in fast-paced environments. I have strong work ethics, and exceptional interpersonal skills and are a highly-motivated individual with a desire to take on new challenges. I usually adept at working effectively unsupervised and are able to quickly master new skills.

Work History

Team Leader Voter's Registration

Electoral Commission of Namibia
Windhoek, Namibia
05.2024 - 08.2024
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.

Nail Technician

AL-FEMME FATALE
Windhoek, Namibia
04.2024 - 05.2024
  • Utilized customer feedback to improve services offered at the salon.
  • Developed creative designs on nails using a variety of colors and materials.
  • Educated clients on proper nail care techniques.
  • Promoted additional services to existing clients in order to increase revenue.
  • Ensured that safety protocols were followed during each service provided.
  • Demonstrated knowledge of all products and services offered in the salon.
  • Provided excellent customer service through friendly interactions with clients.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Assisted with inventory management tasks such as restocking supplies when needed.
  • Responded promptly to customer inquiries and complaints.
  • Followed health regulations regarding sanitation practices throughout the salon.
  • Conducted consultations with clients to determine their needs and preferences.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Cleaned and sterilized tools and work areas between customers.
  • Performed administrative duties such as scheduling appointments and taking payments from customers.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
  • Provided manicures, pedicures and nail treatments to clients.
  • Maintained customer records for future reference.
  • Advised customers on the best type of treatment for their particular nail condition or desired look.
  • Completed daily customer appointments and updated master schedule.
  • Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
  • Built repeat client base to increase profits and stabilize cash flow.
  • Performed high volume of daily customers gel, acrylic and natural manicures.
  • Introduced signature services, acrylics and gel tips to increase overall sales.
  • Performed daily gel, dip powder and French manicures and offered pedicures and paraffin wax treatments for hands.

Education

Certificate NQA Level 5 - Nail Technician

Shadonai Beauty School
Windhoek, Namibia
10-2022

High School Diploma -

Brainline
South Africa
11-2016

Certificate NQA Level 4 - Animal Health

Agra ProVision
Windhoek, Namibia

Skills

  • Complaint resolution
  • Work Planning
  • Overtime Management
  • Client Service
  • Technical Support
  • Shift Scheduling
  • Team Supervision
  • People Management
  • Issue Resolution
  • Goal Setting
  • Teamwork and Collaboration
  • Sales expertise
  • Team motivation
  • Conflict Resolution

Affiliations

  • I am compassionate animals and volunteered at the SPCA in the past.
  • I also participate in church activities and attend self enrichment courses.
  • Passionate about cooking and experimenting with different recipes.

Languages

English
First Language
Afrikaans
Upper Intermediate (B2)
B2

Timeline

Team Leader Voter's Registration

Electoral Commission of Namibia
05.2024 - 08.2024

Nail Technician

AL-FEMME FATALE
04.2024 - 05.2024

Certificate NQA Level 5 - Nail Technician

Shadonai Beauty School

High School Diploma -

Brainline

Certificate NQA Level 4 - Animal Health

Agra ProVision

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Rossane De Waldt