ROSELYN OUSES

Manage Guidelines for Recruitment and Selection
• Identify the need for the position - Assist and coordinate demand planning in conjunction with the HRBP’s and their clusters for review by the Recruitment Manager.
• Advertising - Ensure that internal and external advertisements are placed in accordance with the policy guidelines and legislation.
• Screening, Long listing, Short listing - Ensure that there is a fair selection process
• Employment checks – Ensure that vetting is done on the candidate before appointment.
• Interviews - Discuss and finalise short list for interviews with Line Manager taking into consideration the minimum requirements as listed in the job description. Do all the logistical arrangements.
• Reference checks - Conduct reference checks prior to interviews and attached results to application form.
• Appointment - Prepare recommendation report or request to offer for the successful candidate to be appointed. Ensure all pre-employment documents are completed in full and received by the responsible parties. Ensure that unsuccessful candidates are regretted.
• Onboarding - Assist and ensure all new employees receive complete sign on documents and assistance to complete such documents.

Talent Attraction

• Responsible for following a pro-active approach to recruitment by assisting with arrangements to visit schools and universities in order to recruit the best talented people available.
Absalom Management (Smart HR)
• Update and maintain the Human Resource Information System in collaboration with the Payroll Officers.
• Assist with accurate information for reporting.
Organizational Structures
• Maintaining comprehensive electronic files and Authorized Complement Advices and Structures for branches/departments.
• Ensure that all structure changes are updated on Smart HR and simultaneously on OrgStructure.
People Management
• Provides mentoring and coaching to subordinates.
• Ensure that formal and on-the-job training is effectively planned and conducted.
• Monitor performance of subordinates as per requirements of the performance management system.
• Identify opportunities to improve business and individual performance in conjunction with the line managers and staff.
• Ensure that subordinate has a PM contract and development plan.

• Employee Administration – Review new appointment packs (permanent and temporary) from the HR Consultants before capturing on Smart HR system; Ensure the relevant HR information system is up to date, accurate and complies with procedures & policies. Ensuring that all employee files comply with the guidelines in the Achieves Act 1992.
• Absalom Management (Smart HR) - Update and maintain the Human Resource Information System in collaboration with the Payroll Officers; Assist with accurate information for reporting; Ensure that new appointments and transfers are captured correctly on Absalom; Double check the appointments and transfers done by the HR Administrators on the system to ensure that everything was done correctly.
• Routine Administrative Function - Ensure that the filing cabinets are in order; Ensure that employee files are closed when employees resign or services are terminated; Ensure that all appointment forms (Pension Fund, Group Life, Medical Aid, Social Security, Tax, etc) are completed and forwarded to payroll on time; Ensure that attendance register sheets are scrutinized on a monthly basis; Provide input to HR Policies related to Shared Services.
• People Management - Provides mentoring and coaching to subordinates; Develop subordinates to optimum work maturity levels; Promotes good communication and team spirit; Ensures retention of staff through career planning and continued well-being of staff; Manage departmental AA plan to meet targets; Ensure that formal and on-the-job training is effectively planned and conducted; Monitor performance of staff in department as per requirements of the performance management system; Ensure that subordinate has a PM contract and development plan'.

• Leave Management - Act as custodian of leave management; Managing leave applications on Absalom; Ensure that all leave applications are approved in line with the leave policy; Ensure that all leave is updated and approved on Absalom in order for the correct export of leave to the D-Bit system; Provide monthly reports on different leave types to BPs and Wellness Consultant; Provide leave balances to Finance Department for leave provision purposes; Report any suspicious leave misuse of leave, etc. to respective BP; Handling of all client queries with regards to leave.
• Organisational Structures - Maintaining comprehensive electronic files and Authorized Complement Advices and Structures for branches/departments; Create and maintain monthly management reporting, indicating total authorized post vs. actual; Ensure that all structure changes are updated on Smart HR and simultaneously on OrgStructure.

Routine Administration
• Prepare letters and other correspondence such as contracts, transfers, promotion appointments and resignations.
• Ensure that files are closed when employees resign or services are terminated
• Ensure new employees’ appointment forms including other admin forms are completed and forwarded to payroll on time.
• Ensure that all letters and other correspondences are correct, signed and send out on time
• Assist PMCs to verify and confirm warnings and monitor improvement of undesirable behavior and misconduct
• Filing of admin documents – weekly
Management of HR system (SmartHR)
• Capturing and Updating of data on SmartHR.
• Ensure that new appointments and transfers are captured correctly and timeously on Absalom
Talent & Career Management
• Assist with the identification of talent and deployment – through sorting of incoming external CVs and doing pre-liminary interviews
• Retention of talent – Doing exit interviews to retain employees
Leave Management
• Ensure that attendance registers are scrutinised monthly
• Identification of discrepancies and do Follow-ups (doctor’s letters & exam time tables)
Recruitment & Selection
• Effective and efficient administration of the recruitment & selection process
• Conduct relevant recruitment checks on all potential or successful employees
• Benefit Administration: Pension Fund, Group Life, Medical Aid, Social Security, Resignations (Pension fund withdrawal forms)
• Conducting Interviews

• Scheduling of appointment - Responsible for the timeous scheduling of diaries for management.
• General administrative duties - such as dealing with incoming post, sending out e-mails, filing, post distribution and general office work.
• Stationery control - Responsible for ensuring that both clients and the HR department have sufficient stationery items at their disposal
• Dealing with incoming and outgoing calls - Ensure that incoming calls at reception are answered quickly, professionally and in a friendly manner and that incoming calls are usually correctly transferred and no complaints are received from clients
• Maintenance of /reporting on communication equipment - Ensure that defects in communication and maintenance equipment are reported after being observed or reported by staff members
• Recruitment Process
Assist in conducting ITC checks as and when required
Assist with the profiling of CV’s received both from internal and external candidates. Assist with compiling interview packs as and when required

• Telephone Service - Ensure that the telephones are answered in a professional manner, transferring calls and taking messages.
• Reporting of Defects - Responsible to report any defects in respect of the telephone operating systems which may be noted.
• Customer Service - Ensure that clients are handled in a professional manner and provided with accurate information about the branch’s products and services. Deliver speedy, friendly and helpful service and information to clients and peers.
• General Administrative Duties - Typing; faxing and recording of Applications; Filing; Distribution of Telephone Costs; Printing of Amortization Schedules and general office work.

• Volunteered to help with special projects of varying degrees of complexity.
• Exhibited excellent communication skills while interacting with clients, colleagues, and supervisors across different departments.
• Sorting of incoming CV’s
• Profiling of CV’s received, internal and external
• Shortlisting of suitably qualified candidates
• Invite candidates for assessments and interviews
• Prepare interview packs
• ITC checks
• Typing of letters: Regrets, appointments
• Routine administrative work

• Handle all incoming and outgoing calls
• Handle all payments made
• Handle petty cash
• Personal assistant to the manager
• Answering in-coming calls, transferring calls and taking messages
• Administrative duties – filling, copying, typing etc.

• Deal with customer queries and complaints
• Book in stock for repairs
• Do follow-ups, phone suppliers to solve customer queries and to give
credit for damage stock.
• Work on UCS system to book in stock (GRV), book out stock (GRS)
and draw delivery notes so that stock can be taken out from the shop.
• Worked on MS Word, Excel & Internet

• Checking in & out of guests
• Worked on Hotellinx to check in & out guests
• Taking guests to their rooms on their arrival
• Answering in-coming calls, transferring calls and taking messages
• Administrative work – filling, typing, copying etc.
• Making dinner reservations for guests outside and inside the hotel
• Arranging transport for the guests to and from the airport
• Banking in the evening