Rolay Botes
Windhoek,Namibia
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Customer Engagement Specialist
IQVIA representing Novartis
, Namibia, Botswana, Mauritius
04.2023 - 08.2024
- Specialized in Oncology, Hematology and Rheumatology
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Leveraged strategic networking across countries to create new business opportunities.
- Developed plans and strategies to promote continuous improvement.
- Completed duties to deliver on targets with accuracy and efficiency.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Maintained effective client relationships for improved customer retention.
- Coordinated cross-departmental tasks to achieve common objectives.
Specialist Medical Sales Representative
IQVIA representing Novartis
, Namibia
09.2021 - 03.2023
- Specialized in Oncology, Hematology and Rheumatology
- Set up appointments with potential and current specialist health care practitioners to discuss new products and services.
- Exceeded sales targets through consistent customer engagement.
- Travelled extensively across assigned territory for client meetings; maximized reach within target market.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Provided accurate information on drug prescriptions, contraindications and side effects to health practitioners, ensuring safe usage of drugs.
- Collaborated with pharmacists to ensure proper stocking levels were maintained, avoiding stock-outs which could affect sales performance.
Medical Sales Representative
Myocell representing Acino
Windhoek, Namibia
03.2021 - 08.2021
- Built rapport with new and existing customers to boost client retention.
- Converted warm leads into sales within target timeframes.
- Pitched strategic proposals outlining key benefits to suit client demands.
- Tracked industry trends to identify emerging patient needs and opportunities.
- Delivered detailed presentations about medical products to healthcare professionals, resulting in increased knowledge and understanding.
Medical Sales Representative
Geka Pharmaceuticals representing Sanofi
Windhoek, Namibia
10.2019 - 11.2020
- Analyzed market competition and created sales forecasts.
- Achieved sales targets by promoting pharmaceutical products to healthcare professionals.
- Arranged regular meetings with health care practitioners to engage with new products and services.
- Travelled extensively across assigned territory for HCP meetings; maximized reach within target market.
- Initiated new business through tactical prospecting.
Education
Master of Science - Pharmacogenomics
Manchester University
Indiana, USA 01.2022 - 12.2023
Bachelor of Science Honours - Genetics
University of the Free State
Bloemfontein, South Africa 01.2018 - 12.2018
Bachelor of Science - Behavioural Genetics
University of the Free State
Bloemfontein, South Africa 01.2015 - 12.2017
Skills
- Commitment to excellence
- Health and safety awareness
- Networking
- Sales growth
- Teamwork within diverse groups
- Strong analytical reasoning
- Advanced critical thinking
Languages
English
Fluent
Afrikaans
Native
Affiliations
- Dancing
- Exercising
- Cooking
- Reading
- Traveling
References
References available upon request.
Timeline
Customer Engagement Specialist
IQVIA representing Novartis
04.2023 - 08.2024
Master of Science - Pharmacogenomics
Manchester University
01.2022 - 12.2023
Specialist Medical Sales Representative
IQVIA representing Novartis
09.2021 - 03.2023
Medical Sales Representative
Myocell representing Acino
03.2021 - 08.2021
Medical Sales Representative
Geka Pharmaceuticals representing Sanofi
10.2019 - 11.2020
Bachelor of Science Honours - Genetics
University of the Free State
01.2018 - 12.2018
Bachelor of Science - Behavioural Genetics
University of the Free State
01.2015 - 12.2017
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