Highly accomplished Director of Operations with extensive experience in business development and strategic planning. Recognized for development of new services and operations and realization of revenue performance and enhancement. Facilitates workforce change to support re-engineering initiatives and meet organizational financial and quality objectives. Dynamic leader consistently achieving outstanding results in challenging environments while building and maintaining strong, loyal relations with both clients and colleagues.
Overview
1
1
Certification
Work History
Business and Operations Director
InnovateXcel Consulting cc
Developed and executed comprehensive business development strategies aligned with company objectives, market trends, and competitive landscape
Oversaw sales and marketing activities, including lead generation, client acquisition, and promotional campaigns, to drive revenue growth and market expansion
Managed day-to-day operations, including supply chain management, logistics, and inventory control, to ensure seamless business operations and timely delivery of products or services
Provided strong leadership and direction to cross-functional teams, fostering a collaborative and high-performance work culture conducive to achieving organizational goals
Monitored and optimized financial performance, including budgeting, forecasting, and cost control, to maximize profitability and resource allocation
Identified potential risks and implemented risk mitigation strategies to safeguard company assets and minimize exposure to financial, legal, or operational risks
Built and maintained strong relationships with key clients, understanding their needs and preferences to deliver tailored solutions and exceed expectations
Implemented continuous improvement initiatives, such as process reengineering or technology upgrades, to enhance operational efficiency and drive sustainable growth.
Education
Master of Business Leadership -
University of South Africa
01.2020
Bachelor of Commerce Honours in Business Management -
University of South Africa
01.2016
Short Course in "Start and Manage a Small Business" -
University of Cape Town
01.2016
Bachelor of Commerce in Risk Management
University of South Africa
South Africa
10-2014
Skills
Strong analytical skills
Exceptional communication abilities
Strategic planning
Operations management
Financial management
Risk management
KPI Tracking
Customer Service Management
Continuous improvement
Strong presentation abilities
Effective prioritization skills
Proactive initiative-taking
Seasoned business professional and data analyst
Expertise in leadership and strategic management
Performance Analysis
Total Quality Management
Report Writing
Business Analysis
Operational Excellence
Organizational Development
Change management processes
Standard Operating Procedures
Staff Training and Development
Key Performance Indicators
Staff Management
Capacity Planning
Business Management
Certification
Six Sigma Certification, Whitebelt, Master Blackbelt, 03/01/21, 11/01/22
Credentialsandachievements
Seasoned business professional and data analyst
Proven track record in deciphering market dynamics, identifying trends, and extracting valuable insights
Expertise in leadership and strategic management
Instrumental in shaping successful business plans and strategic directions
Owner and Lead Consultant at InnovateXcel Consulting cc
Languages
Khoe-Khoe Gowab
First Language
English
Proficient (C2)
C2
Afrikaans
Proficient (C2)
C2
Timeline
Business and Operations Director
InnovateXcel Consulting cc
Master of Business Leadership -
University of South Africa
Bachelor of Commerce Honours in Business Management -
University of South Africa
Short Course in "Start and Manage a Small Business" -
University of Cape Town
Bachelor of Commerce in Risk Management
University of South Africa
Six Sigma Certification, Whitebelt, Master Blackbelt, 03/01/21, 11/01/22
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