Rochelle Ruiter
Windhoek
Summary
fast learned Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Facialist
Life Day spa
Windhoek, Namibia
12.2022 - 01.2024
- Provided beauty treatments, including facials, and waxing.
- Provided advice on beauty treatments such as facials, and massages.
- Recommended appropriate beauty treatments to customers based on individual needs.
- Provided consultations to clients on beauty treatments, products and services.
Beauty Therapist
Flexona wellness
Windhoek, Namibia
06.2022 - 12.2022
- Provided beauty treatments like manicures, pedicures, facials, waxing and massages.
- Assisted at front desk with answering calls and making bookings.
Temporary Beauty Therapist
Soulstice Day spa
Windhoek, Namibia
08.2021 - 01.2022
- Provided manicures and pedicures to clients in a professional manner.
Receptionist
Brand Business Solutions
Windhoek, namibia
01.2019 - 07.2020
- Greeted visitors and provided them with assistance.
- Answered, screened, and forwarded incoming phone calls.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Updated daily log book with information about visitors entering the premises.
- Scheduled and confirmed appointments and meetings for management team.
Receptionist
Zandre's Beauty and hair Haven
Windhoek, namibia
02.2018 - 01.2019
- Greeted visitors and provided them with assistance.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Answering calls and making bookings.
- Processing payments.
Education
High School Diploma -
ATC Training College
Windhoek01-2019
Diploma - Health And Skin Care Therapy
Shadonai Beauty School
Windhoek03-2018
Diploma - Beauty Therapist
Shadonai Beauty School
Windhoek03-2017
Skills
- Customer consultations
- Appointment scheduling
- Customer service
- Front desk operations
- Time management
- Effective communication
- Client relationship management
- Team collaboration
- Telephone and front desk reception
- Facial treatments
- Waxing techniques
- Sales techniques
- Product knowledge
Certification
- Driving License
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Senior Facialist
Life Day spa
12.2022 - 01.2024
Beauty Therapist
Flexona wellness
06.2022 - 12.2022
Temporary Beauty Therapist
Soulstice Day spa
08.2021 - 01.2022
Receptionist
Brand Business Solutions
01.2019 - 07.2020
Receptionist
Zandre's Beauty and hair Haven
02.2018 - 01.2019
High School Diploma -
ATC Training College
Diploma - Health And Skin Care Therapy
Shadonai Beauty School
Diploma - Beauty Therapist
Shadonai Beauty School
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