Rochelle Byleveld
Windhoek Khomas
Summary
At Oculus Low Vision Centre, I excelled as a Practice Manager, leveraging my expertise in optical measuring and frame adjustments to enhance patient satisfaction. Demonstrated exceptional problem-solving abilities and patient care, significantly improving eyewear fit and accuracy. Skilled in both administrative duties and technical tasks, I ensured seamless operations and high-quality customer service.
Overview
7
7
years of professional experience
Work History
Practice Manager
Oculus Low Vision Centre
Windhoek
04.2018 - 01.2025
- Managed daily operations including opening and closing procedures and ensuring store cleanliness.
- Scheduled appointments, contacted appointment holders to confirm appointments, contacted no-shows, and verified medical aid coverage.
- Assisted patients in completing the needed paperwork, and read prescriptions from current spectacles with the use of a lensometer before continuing with the eye test.
- Assisted patients in selecting spectacle frames according to their facial features, style preferences, and budget.
- Educated patients on the various lens options available, and recommended appropriate lenses based on individual needs.
- Collected measurements, such as bridge, eye size, temple length, segment heights, vertex distance, and pupillary distance, from patients.
- Ordered contact lenses and spectacle lenses from suppliers using patient prescription information.
- Checked finished lenses for conformance to order specifications, quality, and patient needs.
- Performed minor repairs to eyeglasses such as tightening screws, replacing nose pads or temple tips.
- Contacted patients for the collection of spectacles.
- Used hands, heat and tools to bend and shape frames to fit the patients face.
- Instructed patients on methods for adapting to glasses, proper wear, and necessary care.
- Handled patient inquiries, complaints, or disputes in a professional manner.
Education
Optical Dispensing - Fellowship Diploma - Optical Dispensing
ABDO College
Godmersham Pk, Canterbury, United Kingdom12-2027
Certificate - Eminance Full Training
Healthfocus
Windhoek, Namibia04-2019
Certificate - Pastel Partner V17 Intermediate
PASTEC
Windhoek, Namibia08-2017
Certificate - Emergency Care Practioner - Basic
EMTSS (Management Training And Specialist Services
Windhoek, Namibia07-2015
Skills
- Understanding and accurately reading an eye prescription to select the correct lens power
- Precisely measuring facial features and pupillary distance to ensure proper frame fit, and lens alignment
- Good hand-eye coordination
- Familiarity with various lens types, frame styles, and their features, to advise customers effectively
- Excellent communication skills to interact with customers, address concerns, and build rapport
- Knowledge of lens adjustments, minor repairs, and proper handling of optical equipment
- Identifying and resolving issues related to vision correction, or frame fit
Timeline
Practice Manager
Oculus Low Vision Centre
04.2018 - 01.2025
Optical Dispensing - Fellowship Diploma - Optical Dispensing
ABDO College
Certificate - Eminance Full Training
Healthfocus
Certificate - Pastel Partner V17 Intermediate
PASTEC
Certificate - Emergency Care Practioner - Basic
EMTSS (Management Training And Specialist Services
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