Rikus Briedenhann
Technical Manager: Technical And Managed Services Operations
Whindhoek
Summary
Strategic Technical Manager with 5 years of IT team management and user support. Adept at recruiting, leading, and developing technical teams. Skilled in process improvement development and implementation, with over 15 years of experience in technical roles.
Overview
2
2
Languages
17
17
years of professional experience
Skills
IT Staff Leadership
Technical innovation expertise
Virtual Workforce Management
Routing Management Planning
Team collaboration
Technical process improvement
Timeline
Veeam (VMCE2021) -
Veeam
2022.07 - 2022.07
Technical Manager, Technical and Operations
Complete Enterprise Solutions, CES
2021.12 - Current
Microsoft Certified - Azure Solutions Architect Expert
Microsoft International
2021.11 - 2021.11
Specialist - Platform Engineer - PowerScale Version 3.0 (DCS-PE)
Dell Technologies
2019.06 - 2019.06
Specialist - Systems Administrator - Isilon Solutions Version 2.0 (DCS-SA)
Dell Technologies
2019.05 - 2019.05
Specialist - Systems Administrator - Data Domain Version 2.0 (DCS-SA)
Dell Technologies
2019.05 - 2019.05
Specialist - Implementation Engineer - Data Domain Version 2.0 (DCS-IE)
Dell Technologies
2019.04 - 2019.04
VMware Certified Professional 6 - Desktop And Mobility
Torque IT
2018.11 - 2018.11
VMware Certified Professional 6.5 - Data Center Virtualization Certificate
Torque IT
2018.04 - 2018.04
MCSE: Productivity Solutions Expert -
Microsoft International
2017.06 - 2017.06
Microsoft® Certified Solutions Expert - Cloud Platform And Infrastructure
Microsoft International
2017.06 - 2017.06
MCSA: Windows Server 2016 -
Microsoft International
2017.06 - 2017.06
Associate - Information Storage And Management - Ver 3
Dell Technologies
2017.05 - 2017.05
Deputy Technical Manager
Complete Enterprise Solutions, CES
2017.01 - 2021.12
Microsoft® Certified Solutions Expert: - Productivity Charter Member
Microsoft International
2016.09 - 2016.09
Microsoft® Certified Solutions Expert: - Cloud Platform And Infrastructure Charter Member
Microsoft International
2016.09 - 2016.09
Microsoft Specialist - Windows 7, Configuring
Microsoft International
2015.12 - 2015.12
Microsoft® Certified Solutions Expert - Server Infrastructure
Microsoft International
2014.03 - 2014.03
MCSA: Windows Server 2012 -
Microsoft International
2013.11 - 2013.11
Microsoft Certified Professional -
Microsoft International
2013.11 - 2013.11
Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory
Microsoft International
2013.08 - 2013.08
Microsoft® Certified Solutions Associate - Windows Server 2008
Microsoft International
2013.08 - 2013.08
Microsoft® Certified IT Professional - Enterprise Administrator On Windows Server 2008
Microsoft International
2013.08 - 2013.08
Microsoft® Certified Technology Specialist - Windows Server 2008 Applications Infrastructure
Microsoft International
2013.05 - 2013.05
Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure, Config
Microsoft International
2013.05 - 2013.05
Technical Customer Engineer
Complete Enterprise Solutions, CES
2013.02 - 2017.02
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 -
Microsoft International
2012.07 - 2012.07
MCSE -
The Institute of Information Technology
2012.03 - 2012.03
IT Administrator
NamibMills
2008.04 - 2013.02
A+ N+ -
The Institute of Information Technology
2006.10 - 2006.10
IT Technician
LLD Diamonds
2006.06 - 2008.04
High School Diploma -
Windhoek High School
2003.11 - 2003.12
Work History
Technical Manager, Technical and Operations
Complete Enterprise Solutions, CES
Windhoek
2021.12 - Current
- Managed delivery schedules for applications by liaising between business and technology units.
- Designed, implemented, and monitored application integration, coordinating updates and test cases.
- Led implementation of new technological improvements, enhancing efficiency.
- Collaborated with cross-functional technology teams on project execution.
- Analyzed company processes for outsourcing feasibility.
- Recruited and trained IT team members.
- Developed suggestions for technical process improvements.
- Met with clients to gather requirements and coordinated project activities.
Deputy Technical Manager
Complete Enterprise Solutions, CES
Windhoek
2017.01 - 2021.12
- Identified hardware and network issues, performed troubleshooting techniques.
- Led technical upgrade projects by coordinating with consultants and developers.
- Managed technology and software budget.
- Oversaw improvements to support network operations.
- Developed strategic business plans for IT resources.
- Analyzed network security and infrastructure.
- Coordinated secure system access for users.
- Assisted with day-to-day operations.
Technical Customer Engineer
Complete Enterprise Solutions, CES
Windhoek
2013.02 - 2017.02
- Provided customer support and managed network infrastructure.
- Responsible for server maintenance and software.
- Managed Microsoft infrastructure-related issues.
- Planned projects and solutions in IT infrastructure.
- Conducted equipment testing and analysis.
- Prepared action plans for problematic processes.
IT Administrator
NamibMills
Windhoek
2008.04 - 2013.02
- Provided IT support for product management and user issues.
- Developed and tested server infrastructure.
- Managed security, updates, and Exchange problems.
- Led a team working with IT call dashboard in SharePoint.
- Administered network infrastructure and Active Directory
IT Technician
LLD Diamonds
Windhoek
2006.06 - 2008.04
- Maintain all computers in factory and in admin areas
- Administrating network inside factory
- Assist with any user support
- Maintaining computers and servers
- Technical work networking, fixing PCs and rebuilding them
- Training employees on Timekeeping and Diamond PLC system
- Ordering stock taking of all pc equipment.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Education
Veeam (VMCE2021) -
Veeam
Online 2022.07 - 2022.07
Microsoft Certified - Azure Solutions Architect Expert
Microsoft International
Windhoek, Namibia 2021.11 - 2021.11
Specialist - Platform Engineer - PowerScale Version 3.0 (DCS-PE)
Dell Technologies
Online 2019.06 - 2019.06
Specialist - Systems Administrator - Isilon Solutions Version 2.0 (DCS-SA)
Dell Technologies
Online 2019.05 - 2019.05
Specialist - Systems Administrator - Data Domain Version 2.0 (DCS-SA)
Dell Technologies
Online 2019.05 - 2019.05
Specialist - Implementation Engineer - Data Domain Version 2.0 (DCS-IE)
Dell Technologies
Online 2019.04 - 2019.04
VMware Certified Professional 6 - Desktop And Mobility
Torque IT
South Africa 2018.11 - 2018.11
VMware Certified Professional 6.5 - Data Center Virtualization Certificate
Torque IT
South Africa 2018.04 - 2018.04
MCSE: Productivity Solutions Expert -
Microsoft International
Windhoek, Namibia 2017.06 - 2017.06
Microsoft® Certified Solutions Expert - Cloud Platform And Infrastructure
Microsoft International
Windhoek, Namibia 2017.06 - 2017.06
MCSA: Windows Server 2016 -
Microsoft International
Windhoek, Namibia 2017.06 - 2017.06
Associate - Information Storage And Management - Ver 3
Dell Technologies
Online 2017.05 - 2017.05
Microsoft® Certified Solutions Expert: - Productivity Charter Member
Microsoft International
Windhoek, Namibia 2016.09 - 2016.09
Microsoft® Certified Solutions Expert: - Cloud Platform And Infrastructure Charter Member
Microsoft International
Windhoek, Namibia 2016.09 - 2016.09
Microsoft Specialist - Windows 7, Configuring
Microsoft International
Windhoek, Namibia 2015.12 - 2015.12
Microsoft® Certified Solutions Expert - Server Infrastructure
Microsoft International
Windhoek, Namibia 2014.03 - 2014.03
MCSA: Windows Server 2012 -
Microsoft International
Windhoek, Namibia 2013.11 - 2013.11
Microsoft Certified Professional -
Microsoft International
Windhoek, Namibia 2013.11 - 2013.11
Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory
Microsoft International
Windhoek, Namibia 2013.08 - 2013.08
Microsoft® Certified Solutions Associate - Windows Server 2008
Microsoft International
Windhoek, Namibia 2013.08 - 2013.08
Microsoft® Certified IT Professional - Enterprise Administrator On Windows Server 2008
Microsoft International
Windhoek, Namibia 2013.08 - 2013.08
Microsoft® Certified Technology Specialist - Windows Server 2008 Applications Infrastructure
Microsoft International
Windhoek, Namibia 2013.05 - 2013.05
Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure, Config
Microsoft International
Windhoek, Namibia 2013.05 - 2013.05
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 -
Microsoft International
Online 2012.07 - 2012.07
MCSE -
The Institute of Information Technology
Windhoek, Namibia 2012.03 - 2012.03
A+ N+ -
The Institute of Information Technology
Windhoek, Namibia 2006.10 - 2006.10
High School Diploma -
Windhoek High School
Namibia 2003.11 - 2003.12
Accomplishments
- Managed a team of 12 staff members.
- Completed privileged Access management solution projects at multiple organizations.
- Completed infrastructure refresh and configuration projects.
- Upgraded the virtual environment of MTC
cycling
Complete the desert dash 2 times
cycling
Complete the desert dash 2 times
Hobbies
- Cycling (Desert Dash 2 times, Cape Town Cycle Tour).
- Hiking (Fish River Canyon).