Rikus Briedenhann
Technical Manager: Technical And Managed Services Operations
Whindhoek
Summary
Strategic Technical Manager with 5 years of IT team management and user support. Adept at recruiting, leading, and developing technical teams. Skilled in process improvement development and implementation, with over 15 years of experience in technical roles.
Overview
2
2
Languages
17
17
years of professional experience
Skills
IT Staff Leadership
Technical innovation expertise
Virtual Workforce Management
Routing Management Planning
Team collaboration
Technical process improvement
Timeline
Veeam (VMCE2021) -
Veeam
07.2022 - 07.2022
Technical Manager, Technical and Operations
Complete Enterprise Solutions, CES
12.2021 - Current
Microsoft Certified - Azure Solutions Architect Expert
Microsoft International
11.2021 - 11.2021
Specialist - Platform Engineer - PowerScale Version 3.0 (DCS-PE)
Dell Technologies
06.2019 - 06.2019
Specialist - Systems Administrator - Isilon Solutions Version 2.0 (DCS-SA)
Dell Technologies
05.2019 - 05.2019
Specialist - Systems Administrator - Data Domain Version 2.0 (DCS-SA)
Dell Technologies
05.2019 - 05.2019
Specialist - Implementation Engineer - Data Domain Version 2.0 (DCS-IE)
Dell Technologies
04.2019 - 04.2019
VMware Certified Professional 6 - Desktop And Mobility
Torque IT
11.2018 - 11.2018
VMware Certified Professional 6.5 - Data Center Virtualization Certificate
Torque IT
04.2018 - 04.2018
MCSE: Productivity Solutions Expert -
Microsoft International
06.2017 - 06.2017
Microsoft® Certified Solutions Expert - Cloud Platform And Infrastructure
Microsoft International
06.2017 - 06.2017
MCSA: Windows Server 2016 -
Microsoft International
06.2017 - 06.2017
Associate - Information Storage And Management - Ver 3
Dell Technologies
05.2017 - 05.2017
Deputy Technical Manager
Complete Enterprise Solutions, CES
01.2017 - 12.2021
Microsoft® Certified Solutions Expert: - Productivity Charter Member
Microsoft International
09.2016 - 09.2016
Microsoft® Certified Solutions Expert: - Cloud Platform And Infrastructure Charter Member
Microsoft International
09.2016 - 09.2016
Microsoft Specialist - Windows 7, Configuring
Microsoft International
12.2015 - 12.2015
Microsoft® Certified Solutions Expert - Server Infrastructure
Microsoft International
03.2014 - 03.2014
MCSA: Windows Server 2012 -
Microsoft International
11.2013 - 11.2013
Microsoft Certified Professional -
Microsoft International
11.2013 - 11.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory
Microsoft International
08.2013 - 08.2013
Microsoft® Certified Solutions Associate - Windows Server 2008
Microsoft International
08.2013 - 08.2013
Microsoft® Certified IT Professional - Enterprise Administrator On Windows Server 2008
Microsoft International
08.2013 - 08.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Applications Infrastructure
Microsoft International
05.2013 - 05.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure, Config
Microsoft International
05.2013 - 05.2013
Technical Customer Engineer
Complete Enterprise Solutions, CES
02.2013 - 02.2017
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 -
Microsoft International
07.2012 - 07.2012
MCSE -
The Institute of Information Technology
03.2012 - 03.2012
IT Administrator
NamibMills
04.2008 - 02.2013
A+ N+ -
The Institute of Information Technology
10.2006 - 10.2006
IT Technician
LLD Diamonds
06.2006 - 04.2008
High School Diploma -
Windhoek High School
11.2003 - 12.2003
Work History
Technical Manager, Technical and Operations
Complete Enterprise Solutions, CES
Windhoek
12.2021 - Current
- Managed delivery schedules for applications by liaising between business and technology units.
- Designed, implemented, and monitored application integration, coordinating updates and test cases.
- Led implementation of new technological improvements, enhancing efficiency.
- Collaborated with cross-functional technology teams on project execution.
- Analyzed company processes for outsourcing feasibility.
- Recruited and trained IT team members.
- Developed suggestions for technical process improvements.
- Met with clients to gather requirements and coordinated project activities.
Deputy Technical Manager
Complete Enterprise Solutions, CES
Windhoek
01.2017 - 12.2021
- Identified hardware and network issues, performed troubleshooting techniques.
- Led technical upgrade projects by coordinating with consultants and developers.
- Managed technology and software budget.
- Oversaw improvements to support network operations.
- Developed strategic business plans for IT resources.
- Analyzed network security and infrastructure.
- Coordinated secure system access for users.
- Assisted with day-to-day operations.
Technical Customer Engineer
Complete Enterprise Solutions, CES
Windhoek
02.2013 - 02.2017
- Provided customer support and managed network infrastructure.
- Responsible for server maintenance and software.
- Managed Microsoft infrastructure-related issues.
- Planned projects and solutions in IT infrastructure.
- Conducted equipment testing and analysis.
- Prepared action plans for problematic processes.
IT Administrator
NamibMills
Windhoek
04.2008 - 02.2013
- Provided IT support for product management and user issues.
- Developed and tested server infrastructure.
- Managed security, updates, and Exchange problems.
- Led a team working with IT call dashboard in SharePoint.
- Administered network infrastructure and Active Directory
IT Technician
LLD Diamonds
Windhoek
06.2006 - 04.2008
- Maintain all computers in factory and in admin areas
- Administrating network inside factory
- Assist with any user support
- Maintaining computers and servers
- Technical work networking, fixing PCs and rebuilding them
- Training employees on Timekeeping and Diamond PLC system
- Ordering stock taking of all pc equipment.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
Education
Veeam (VMCE2021) -
Veeam
Online 07.2022 - 07.2022
Microsoft Certified - Azure Solutions Architect Expert
Microsoft International
Windhoek, Namibia 11.2021 - 11.2021
Specialist - Platform Engineer - PowerScale Version 3.0 (DCS-PE)
Dell Technologies
Online 06.2019 - 06.2019
Specialist - Systems Administrator - Isilon Solutions Version 2.0 (DCS-SA)
Dell Technologies
Online 05.2019 - 05.2019
Specialist - Systems Administrator - Data Domain Version 2.0 (DCS-SA)
Dell Technologies
Online 05.2019 - 05.2019
Specialist - Implementation Engineer - Data Domain Version 2.0 (DCS-IE)
Dell Technologies
Online 04.2019 - 04.2019
VMware Certified Professional 6 - Desktop And Mobility
Torque IT
South Africa 11.2018 - 11.2018
VMware Certified Professional 6.5 - Data Center Virtualization Certificate
Torque IT
South Africa 04.2018 - 04.2018
MCSE: Productivity Solutions Expert -
Microsoft International
Windhoek, Namibia 06.2017 - 06.2017
Microsoft® Certified Solutions Expert - Cloud Platform And Infrastructure
Microsoft International
Windhoek, Namibia 06.2017 - 06.2017
MCSA: Windows Server 2016 -
Microsoft International
Windhoek, Namibia 06.2017 - 06.2017
Associate - Information Storage And Management - Ver 3
Dell Technologies
Online 05.2017 - 05.2017
Microsoft® Certified Solutions Expert: - Productivity Charter Member
Microsoft International
Windhoek, Namibia 09.2016 - 09.2016
Microsoft® Certified Solutions Expert: - Cloud Platform And Infrastructure Charter Member
Microsoft International
Windhoek, Namibia 09.2016 - 09.2016
Microsoft Specialist - Windows 7, Configuring
Microsoft International
Windhoek, Namibia 12.2015 - 12.2015
Microsoft® Certified Solutions Expert - Server Infrastructure
Microsoft International
Windhoek, Namibia 03.2014 - 03.2014
MCSA: Windows Server 2012 -
Microsoft International
Windhoek, Namibia 11.2013 - 11.2013
Microsoft Certified Professional -
Microsoft International
Windhoek, Namibia 11.2013 - 11.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Active Directory
Microsoft International
Windhoek, Namibia 08.2013 - 08.2013
Microsoft® Certified Solutions Associate - Windows Server 2008
Microsoft International
Windhoek, Namibia 08.2013 - 08.2013
Microsoft® Certified IT Professional - Enterprise Administrator On Windows Server 2008
Microsoft International
Windhoek, Namibia 08.2013 - 08.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Applications Infrastructure
Microsoft International
Windhoek, Namibia 05.2013 - 05.2013
Microsoft® Certified Technology Specialist - Windows Server 2008 Network Infrastructure, Config
Microsoft International
Windhoek, Namibia 05.2013 - 05.2013
Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 -
Microsoft International
Online 07.2012 - 07.2012
MCSE -
The Institute of Information Technology
Windhoek, Namibia 03.2012 - 03.2012
A+ N+ -
The Institute of Information Technology
Windhoek, Namibia 10.2006 - 10.2006
High School Diploma -
Windhoek High School
Namibia 11.2003 - 12.2003
Accomplishments
- Managed a team of 12 staff members.
- Completed privileged Access management solution projects at multiple organizations.
- Completed infrastructure refresh and configuration projects.
- Upgraded the virtual environment of MTC
cycling
Complete the desert dash 2 times
cycling
Complete the desert dash 2 times
Hobbies
- Cycling (Desert Dash 2 times, Cape Town Cycle Tour).
- Hiking (Fish River Canyon).