Rika Hattingh

• Facilitating / Presenting face to face sessions to after school students (which includes Medical Doctors and Nurses, School Principals and Teachers, people in Corporate Leadership positions) attending the Certificate in Transformational Leadership Training.
• I specialize in the following sessions:
• Circumstances and Choices, Intentionally Adding Value to Others.

Started as Receptionist and was promoted to Reception Manager and then to Assistant Lodge Manager.

• Assist Owners and Lodge Manager with daily operations in multiple departments and communication between them which includes Reception, Dining and Conference, Accommodation, Adventure Activities, Housekeeping, Kitchen, Gardens, Maintenance, Fleet, Suppliers, etc.
• Manage Weekly and Monthly Duty Rosters of staff.
• Maintain Quality Control in all departments.
• Annual renewal of Fitness Certificate, Liquor License, NTB Certification.
• Manage inspections done by Ministry of Health, Namibian Tourism Board, Namibia Qualifications Authority, National Council of Higher Education.
• Manage Annual GAP Year Student Program.
• Shared HR duties regarding Administration, Performance Evaluation and Wellbeing, NOT Financial duties like salaries.
• Staff Training for General workers and Head of Departments in daily duties, Customer Care, Quality Control and Personal Development - Attitude, Adding Value to Others, etc.
• Manage and maintain guest relations.
• Formerly managed Company Insurance - Claims and Renewals.
• Oversee Stock-Take in all departments.
• Crisis Management.
• Decor for specialized formal events.

• Daily allocation of all three companies bank accounts using Omni.
• Reconciliation of Company Fleet Petrol Cards.
• Reconciliation of Managers Company Credit Cards.
• Reconciliation of Petty Cash.
• Management of Debtors and Creditors.
• Management of Employees working hours using Binary City.
• Assist with annual renewal of Bank Overdraft Facilities.
• VAT payments according to Bookkeeping system (Omni) VAT rapports.
• Assisted with multiple Company Business Registrations.
• Annual renewal of Fitness Certificate.
• In-house Stationary and Grocery Stock Management.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Monitored security to protect employees, customers and property.

• Received Financial Contributions from multiple churches belonging to the Church Group for data processing.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.
• Followed established procedures to enter and process data correctly.

• Delivered timely feedback to students on coursework and progress.
• Interacted independently with students using distance education technologies such as phone calls and e-mail.
• Monitored student progress and assisted students in accomplishing established learning objectives.
• Organized and allocated resources required to meet needs of students and instructors.

• Developed and maintained relationships with customers, lenders and other third parties.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.