Richard Wong Chin Chai

• Sales Strategy: Building local teams in ASEAN and North Asia, collaborating with global SAAS partners, and appointing new partners for new customers.
  • Target Market: Focusing on SMB and large enterprises, using Singapore as a hub to expand into key JAPAC countries (ANZ, Japan, Korea, and ASEAN).
  • Performance Metrics: Meeting budget, revenue growth, profit/loss, and enabling key partners in APAC.
• Leadership: lead a team of cross department managers,ensuring consistent communication and collaboration for overall business success.
• Revenue achievement: Driving substantial revenue growth through strategic partnership, meticulously negotiating and securing lucrative deals with key industry stakeholders.
• Team performance: Hiring and development of sales director, professional service, pre-sales and customer success to drive improvements and new logos to the APAC region
  

• Business Focus: Concentrate on quarterly numbers and strengthening core businesses in the Enterprise sectors across all industries.
• Regional Responsibility: Identify key partners and enable them in North and South Asia, including China, Korea, Hongkong, Japan, India and Asean.
• Leadership and Collaboration: Lead a regional team for sales, presales, professional services deployment, and customer success in delivering SAAS to enterprises, collaborating with global system integrators.

• Collaborated with senior management to develop strategic initiatives and long term goals.
• Identified opportunities to improve business process flows and productivity.
• Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
• Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
• Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
• Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Communicated business performance, forecasts and strategies to management and all key stakeholders consistently
• Created succession plans to provide continuity of operations during leadership transitions.
• Represented organization at industry conferences and events.

• • Business Focus: Targets Governmental enterprises, Financial Institutions and E-commerce establishments in APAC with SAAS solutions.
  • Key Responsibilities: Rolling out new businesses, channel partnerships, and customer satisfaction.
  • Sales and Operations: Managing a team of 30 sales and technical staff across Asia Pacific, using MEDDPICC and SFDC to track sales pipeline, resources to achieve yearly growth of 25-30%.
  

• • New Business Development: Launched BMC in China, India, Japan, Australia/New Zealand, and ASEAN, focusing on key SMB accounts.
  • Team Leadership and Training: Coached and mentored an inside sales team and channel partners, implementing on-site training to drive pipeline growth.
  • Revenue and Profitability: Achieved USD 50M in revenue and ensured profitability for existing strategic accounts in the JAPAC region.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.

• • Geographic Focus: South Asia, including Nepal, Bangladesh, Sri Lanka, Bhutan, Pakistan, Singapore, and Indochina.
  • Target Market: Small,medium and large enterprises in cities/countries with limited Oracle presence, aiming for new business growth.
  • Key Responsibilities: Building a sales team, managing channel partners, identifying strategic deals in government, finance, and telecom sectors, and leading events to generate new logos and upsell opportunities.
• Cultivated strong working relationships with government agencies for enhanced cooperation on projects initiatives.

• • Sales Performance: Increased industry sales pipeline from US$2.5M to US$25M in South Asia.
  • Team Leadership: Managed a team of 10 sales and airline specialists, securing major deals with airlines like Malaysian Airlines and Indian Airlines.
  • Strategic Partnerships: Established strategic alliances with key ISVs and SIs, and engaged global partners for large deals.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.

• • Business Model Management: Manages and implements a partner-centric business model through sales managers and professional services.
  • Team Leadership: Oversees a team of 30 people in Singapore, achieving significant milestones like becoming the top content management vendor for major clients.
  • Client Relationship Management: Focuses on increasing customer satisfaction and recurring revenue from existing clients across various industries.
  

• • Job Role: Lead a team of 20 sales and technical staff to appoint and train channel partners and customers in JAPAC.
  • Business Focus: Aggregate purchase of hospitals/healthcare medical supplies, equipment and implementation of clinical/hospital management systems and services.
  • Responsibilities: Responsible for more than USD35M JAPAC business with good P&L margins.
  

• • Revenue Growth: Increased revenue from US$2M to US$50M net to SUN.
  • Team Expansion: Expanded the team from 5 to 35 support staff with a local office in Kuala Lumpur.
  • Key Account Wins: Secured major government contracts in Malaysia and other enterprises in the Rest of Asia-South region which includes Vietnam,Cambodia,SAARC.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.