RICARDO BERNARD GOWASEB
Hochland Park, Windhoek
Summary
Detail-oriented Debtors Clerk adept in managing accounts receivable functions and optimizing payment processes. Proven ability to resolve billing issues and maintain accurate debtor records, coupled with expertise in customer service and collections. Focused on leveraging analytical skills to manage bad debt and enhance organizational profitability.
Overview
16
16
years of professional experience
Work History
Debtors Clerk
Namibian Institute of Pathology
Windhoek
08.2013 - Current
- Collected outstanding debts to improve cash flow
- Accurate records of debtors accounts
- Sent monthly invoices to ensure timely payments
- Handling refunds
- Provided list of bad debts to assist in recovery efforts
- Provided customer support to resolve inquiries
- Assist with audit functions
- Utilized talents and expertise to locate customers with aged accounts
Financial Advisor
Old Mutual Namibia
Windhoek
11.2012 - 07.2013
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
- Helped clients plan for and fund retirements using mutual funds and other options
- Cultivated relationships with new and existing clients, enhancing client retention and satisfaction
- Assisted clients with inquiries and resolved issues promptly, ensuring high levels of customer satisfaction
- Provided information on accounts, insurance plans and diverse funds
- Took advantage of gaps in market and reached out to potential new clients
- Promoted services to expand customer base and contribute to revenue growth
- Leveraged customer service and consultative sales techniques to exceed sales benchmarks, resulting in increase over expected sales targets for 2013
Marketer
Institute for Open Learning
Windhoek
11.2010 - 10.2012
- Forecasted marketing trends based on previous data to adjust campaigns and maximize sales
- Advised supervisors and company leaders on market trends and regional sales needs to align strategies with customer demands and enhance revenue potential
- Drove growth and elevated brand awareness by collaborating with sales team to establish and nurture key business relationships
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Collaborated with a 2-person team to create innovative branded marketing collateral for sales presentations and client meetings
- Ensured customer satisfaction through effective communication and support.
Bookkeeper
Collussus Graphics Interactive
Katutura
02.2010 - 10.2010
- Provided comprehensive accounting support to company by managing functions like accounts payable, accounts receivable and business expense processing
- Maintained and recorded expenditure records to ensure accurate tracking of financial transactions
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments
- Documented invoices to ensure accurate financial records
- Determined validity and accuracy of financial data
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Verified postings to ledgers for proper entry and balanced accounts
- Reconciled monthly checks, ensuring accuracy of bank statement distributions
- Updated confidential employee banking information with accuracy and speed
- Maintained financial records for 10 clients
Education
Certificate - Accounting and Finance
The Polytechnic of Namibia
Windhoek01-2007
Grade 12 Certificate -
Otjiwarongo Secondary School
Otjiwarongo, Otjozondjupa Region01-2003
Skills
- Payment management
- Invoicing processes
- Accurate payment posting
- Collections processing
- Repayment structuring
- Adjustment posting
- Aging report analysis
- Statement issuing
- Performance improvement
- Office Suite proficiency
- Computer literacy
- Time management
- Team leadership
- Problem solving
- Customer relations
- Interpersonal communication
- Strong communication skills
Timeline
Debtors Clerk
Namibian Institute of Pathology
08.2013 - Current
Financial Advisor
Old Mutual Namibia
11.2012 - 07.2013
Marketer
Institute for Open Learning
11.2010 - 10.2012
Bookkeeper
Collussus Graphics Interactive
02.2010 - 10.2010
Certificate - Accounting and Finance
The Polytechnic of Namibia
Grade 12 Certificate -
Otjiwarongo Secondary School
References
- Franchel Handura, Senior Debt Collector, Namibia Institute of Pathology, 061-295 4014, Franchel.Handura@nip.com.na
- Michael Hausiku, Sales Manager, Old Mutual, 061-299 3083, 0811280684, MHausiku@oldmutual.com
- Dieter Cloete, Manager, Trustco IOL, 061 275 4484, 081 2729941, dieterc@tgi.na
- Nico C. Uirab, Creative director/co-founder, Collussus Graphics Interactive CC, 0813642610, nuirab@taburusolutions.com