Rezan Eiman
Windhoek,Namibia
Summary
Enthusiastic Customer Service Agent with 2 years of experience. Effectively and efficiently handles queries while sharing product knowledge. Delivers positive and timely results through team collaboration. Delivers exceptional customer experience to build loyalty and retention.
Overview
5
5
years of professional experience
Work history
Customer Service Agent
MTC
Windhoek
06.2023 - 09.2025
- Handled customer calls, emails, and inquiries with efficiency and empathy.
- Resolved customer issues on first contact, improving satisfaction and retention.
- Maintained up-to-date product knowledge to provide accurate support.
- Collaborated with sales and marketing teams to improve customer service and support campaigns.
- Utilized ticketing systems to track and resolve customer queries.
Marketing Intern
Digital Marketing Projects
01.2021 - 01.2022
- Managed social media campaigns to drive customer engagement.
- Conducted market research and identified growth opportunities.
- Assisted in creating marketing strategies to boost customer acquisition and ROI.
Education
Certificate of Higher Education - Marketing Management
The International University Of Management
Windhoek /2024 - /2024
Digital Marketing Associate
Digital Marketing Institute
Windhoek /2022 - /2022
GCSEs -
Dr Lemmer High School
RehobothSkills
- Customer Relationship Management
- Problem Solving & Conflict Resolution
- Call Center & Client Communication
- Digital Marketing & Social Media
- Empathy
- Patience
- Teamwork
Languages
English
Fluent
Afrikaans
Native
Timeline
Customer Service Agent
MTC
06.2023 - 09.2025
Marketing Intern
Digital Marketing Projects
01.2021 - 01.2022
Certificate of Higher Education - Marketing Management
The International University Of Management
/2024 - /2024
Digital Marketing Associate
Digital Marketing Institute
/2022 - /2022
GCSEs -
Dr Lemmer High School
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