Renée Kathrin Haufschild
Mainz
Summary
Personable and attentive professional bringing in-depth customer service expertise and excellent communication skills. Well-versed in safety protocols and emergency procedures, coupled with strong organizational abilities. Committed to creating positive and safe travel experience for all passengers. Skilled aviation professional with extensive experience in passenger service and safety. Strong focus on teamwork, adaptability, and delivering exceptional results. Expertise in conflict resolution, emergency response, and ensuring compliance with regulations. Known for reliability, effective communication, and maintaining high standards under pressure.
Overview
26
26
years of professional experience
Work History
Senior Flight Attendant/ Head of Cabin Crew
Deutsche Lufthansa AG
04.1999 - Current
- Create Safety and Security on Board and supervise high safety Standards
- Lead Cabin Crew
- Resolve passenger conflicts
- Supervise and handle medical emergencies other emergencies during flight Operation.
- Attended workshops and trainings in safety and emergency procedures, customer service, conflict resolution tactics, and to keep updated of all new requirements and procedures.
- Facilitated communication between flight deck and cabin crew, catering and cleaning, Ramp Agent etc. prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
High School Diploma -
Städtische Gesamtschule Sekundarstufe I Und Ii
Troisdorf, Germany06.1997
Primary School -
Katholische Grundschule
Troisdorf-Spich, Germany06.1988
Skills
- Verbal and written communication
- Cleanliness and sanitation, health precautions
- Exceptional communication
- Flexibility
- Safety minded
- Reliable
- Friendly
- Customer service orientation
Languages
English
Advanced (C1)
Spanish
Intermediate (B1)
Birthday and legal status
04.01.1978 in Bonn, Germany
Married, no children
Timeline
Senior Flight Attendant/ Head of Cabin Crew
Deutsche Lufthansa AG
04.1999 - Current
High School Diploma -
Städtische Gesamtschule Sekundarstufe I Und Ii
Primary School -
Katholische Grundschule
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