Dynamic hospitality specialist with extensive experience in lodge management, recognized for exceptional leadership and commitment to fostering team collaboration. Proven ability to enhance guest relations and operational efficiency while driving staff development initiatives that elevate service standards. Expertise in managing all facets of lodge operations ensures high levels of guest satisfaction and seamless team coordination. Eager to embrace new challenges in a full-time role that leverages strong organizational skills and a passion for delivering outstanding hospitality experiences.
Overview
16
16
years of professional experience
Work History
Lodge Manager
Gondwana Collection T/a Namushasha River Lodge
07.2023 - Current
Oversaw daily lodge operations, ensuring exceptional guest experiences and adherence to service standards.
Managed staff scheduling, optimizing workforce efficiency and coverage during peak periods.
Developed training programs for new employees, enhancing team performance and service delivery.