Raxia Shalulange
Windhoek, Namibia
Summary
A result-driven Network management Operator with a strong background in telecommunications and a proven ability to ensure the uninterrupted performance of critical network infrastructures. Over Five years of Experience in monitoring, troubleshooting, and resolving network issues in real time. Proficient in utilising network management tools and protocols, commitment to maintaining service quality and minimizing downtime is consistent with the highest industry standards. Familiar with designing, implementing, analyzing performance and optimizing telecommunication systems. Possesses a versatile nature, thriving in collaborative environments, while also finding fulfillment in independent work that demands deep intellectual engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Network Management and Technical Quality Admin
Mobile Telecommunications Limited
11.2016 - Current
- Improved client satisfaction with timely network updates, maintenance, and support.
- Reduced downtime through proactive monitoring of network health and addressing issues promptly.
- Coordinated installations of new hardware components while minimizing disruptions to daily operations.
- Maintained up-to-date knowledge on industry trends and emerging technologies, applying them as appropriate in a dynamic environment.
- Provided mentorship and guidance to junior team members, fostering professional growth within the department.
- Upgraded legacy systems to modern infrastructure, boosting overall efficiency and productivity.
- Streamlined troubleshooting processes for faster resolution of connectivity issues.
- Conducted regular audits of network equipment inventory, maintaining accurate records for asset management purposes.
- Collaborated effectively with cross-functional teams to ensure smooth delivery of networking projects.
- Enhanced network performance by optimizing configurations and settings.
- Troubleshot complex issues using root-cause analysis techniques, leading to effective problem-solving strategies that minimized recurrence instances.
- Developed comprehensive documentation for network procedures and guidelines, ensuring consistency in operations.
- Diagnosed and resolved hardware and software issues.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and resolved network congestion issues and bottlenecks.
- Maximized system availability through development and testing of contingency plans.
Transmission Engineer Trainee
Mobile Telecommunications Limited(MTC)
06.2016 - 08.2016
- Evaluated network failures, outages and stabilization strategies.
- Increased project success rates by providing technical support on various transmission-related projects.
- Streamlined processes, conducting thorough root-cause analyses of recurring transmission system problems.
- Reduced outage duration through detailed analysis of transmission system performance.
- Completed preventive inspections and tests of system components.
- Optimized resource allocation, coordinating maintenance schedules for transmission equipment.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex transmission issues.
- Troubleshot and resolved problems with network systems.
- Coordinated with engineers and producers to ensure effective operation of broadcast systems.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Education
Bachelor of Science - Electronic And Telecommunications
Namibia University of Science and Technology (NUST
Windhoek, Namibia10.2015
Skills
- Problem Resolution
- Network configuration
- Hardware Installation
- Network Troubleshooting
- Incident Management
- Software Updates
- Performance Analysis
- System Administration
- Teamwork and Collaboration
- Quick Learner
- Problem-Solving
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Reliability
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Team building
- Technical Troubleshooting
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- System Upgrades
- Written Communication
- Continuous Improvement
- Project Management
- Professional Demeanor
- Root Cause Analysis
- New Technology Integration
- Network Administration
- Data management
Certification
• ITIL 4 Foundation in IT Service Management: PeopleCert
• Peer Educator: MTC
• Project Management: Business case
Timeline
Network Management and Technical Quality Admin
Mobile Telecommunications Limited
11.2016 - Current
Transmission Engineer Trainee
Mobile Telecommunications Limited(MTC)
06.2016 - 08.2016
Bachelor of Science - Electronic And Telecommunications
Namibia University of Science and Technology (NUST
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