Rauha Naambo Daniel
Okahandja-Otjozondjupa
Summary
Proven leader with extensive experience at First National Bank of Namibia, adept in team supervision and performance improvement. Excels in problem-solving and coaching, enhancing team productivity and customer satisfaction. Achieved significant improvements in team efficiency and conflict resolution, leveraging skills in analytical thinking and people management.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Team Leader
First National Bank Of Namibia
Okahandja
05.2024 - Current
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Multi Skilled Consultant D
First National Bank l Opuwo
Opuwo
11.2020 - 04.2024
- Ensure frontline team members have the appropriate means and abilities, Coach frontline team members to provide the appropriate experience to clients Ensure proper capacity management, Hold team members accountable through performance management, Deal with customer issues from frontline team members to prevent complaints from escalating ATM and Treasury Custodian, Handle incoming queries Relieve Branch Administrator and Branch Manager
Coordinator
First National Bank l Rosh Pinah
Rosh Pinah
07.2016 - 10.2020
- Ensure frontline team members have the appropriate means and abilities, Coach frontline team members to provide the appropriate experience to clients, Ensure proper capacity management, Hold team members accountable through performance management, Deal with customer issues from frontline team members to prevent complaints from escalating ATM and Treasury Custodian, Handle in/outcomimg queries, Relieve Branch Administrator
Multi Skilled Consultant E
First National Bank l , Ausspannplatz/Rosh Pinah
05.2010 - 06.2016
- Relieving at other departments, Checking reports, Treasury custodian, ATM Custodian
Coordinator E
First National Bank l Eenhana
11.2009 - 04.2010
- Ensure frontline team members have the appropriate means and abilities, Coach frontline team members to provide the appropriate experience to clients, Ensure proper capacity management, Hold team members accountable through performance management, Deal with customer issues from frontline team members to prevent complaints from escalating ATM and Treasury Custodian Handle in/outcomimg queries
Service Consultant E
First National Bank, Eenhana
08.2008 - 10.2009
- Opening new accounts Upgrading existing accounts Filling Uncovering the needs products of customer and allocate accounts according to their affordability and usage
Account Clerk (part-time)
Davis Windows Tinting cc, WIndhoek
WIndhoek
02.2004 - 07.2007
- Receiving and directing incoming/outgoing calls Photocopying, Filling, Sending Retrieving and Distributing faxes Ordering Goods, Receiving Payments, Making Payments Making month end Statements, Debtorsʼ Lists, Check Lists, Creditors Lists Daily Cash Receipts, Weekly cash Deposits Employee Salaries
Education
National Diploma Accounting and Finance - Accounting And Finance
Polytechnic of Namibia
Windhoek 10.2008
H/IGCSE - Commerce
Ekulo Senior Secondary School
Omuthiya 2003
Postgraduate Diploma - Management
Regent Business School
South Africa 05.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Coaching and Mentoring
- Performance Improvement
- Analytical Thinking
- Goal Setting
- Overseeing Daily Activities
- Conflict Resolution
Certification
Valid Driver's Licence
References
- Mr. David Kampelo
- +264816778214
- Davis Window Tinting cc
- Ms. Annasia Munkawa
- +264816111725
- Branch Manager, FNB - Opuwo
Timeline
Team Leader
First National Bank Of Namibia
05.2024 - Current
Multi Skilled Consultant D
First National Bank l Opuwo
11.2020 - 04.2024
Coordinator
First National Bank l Rosh Pinah
07.2016 - 10.2020
Multi Skilled Consultant E
First National Bank l , Ausspannplatz/Rosh Pinah
05.2010 - 06.2016
Coordinator E
First National Bank l Eenhana
11.2009 - 04.2010
Service Consultant E
First National Bank, Eenhana
08.2008 - 10.2009
Account Clerk (part-time)
Davis Windows Tinting cc, WIndhoek
02.2004 - 07.2007
National Diploma Accounting and Finance - Accounting And Finance
Polytechnic of Namibia
H/IGCSE - Commerce
Ekulo Senior Secondary School
Postgraduate Diploma - Management
Regent Business School