Randall Kamseb

• Contributed to resolving the 2024 security breach affecting Standard Bank clients by successfully processing disputes.
• Facilitated client refunds by ensuring Mastercard could reimburse transactions accurately and promptly.
• Identified ARN (Acquirer Reference Number) numbers for disputed transactions to ensure accurate reconciliation.
• Detected and processed new dispute cases effectively.
• Handled and resolved queries using Salesforce to support seamless operations.

Pre-Due Officer (03/2024-09/2024):

• Identified and resolved technicalities impacting loan accounts.
• Implemented tailored solutions to assist clients facing financial difficulties.
• Reported suspicious transactions and potential money laundering activities, ensuring compliance with regulatory guidelines.
• Completed delegated tasks from my Team Leader, Manager, and Head of R&R, contributing to team objectives.

External Debt Collecting Agent Space (09/2024-Current):

• Managed account (VAF, HLA, and Term loans) processing for outsourcing, ensuring proper formatting and compliance.
• Screened accounts for eligibility, focusing on those with outstanding arrears.
• Coordinated the assignment of accounts to external partners for debt recovery.
• Maintained accurate records in internal systems, with relevant action details.
• Processed invoices were forwarded by Tracers and external debt collectors on VAF and other loan accounts.

• Conducted geotechnical tests and participated in field trips for the Telemetry Road Project
• Designed a staircase and retaining wall for a residential project in Kleine Kuppe
• Supported educational development of final year students and conducted laboratory experiments
• Maintained compliance with testing standards and managed sample traceability
• Participated in equipment maintenance, training, safety assurance, and documentation of results.
• Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.