Ranchia Olivier
Windhoek
Summary
I am highly motivated and have proven track record of effectively working with clients of all levels and backgrounds. Super friendly and personable with adaptable approach. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I want to succeed in a stimulating and challenging environment, building the success of the company while experiencing advancement opportunities.
Overview
15
15
years of professional experience
Work History
Business Marketing Administrative Coordinator
China Jiangsu International Namibia Ltd
05.2024 - Current
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted management with special projects to complete all tasks by deadlines.
- Prepared detailed documents and reports in adherence administrative processes.
Private Wealth Banker
FIRST NATIONAL BANK
07.2019 - 10.2023
- Serving Professionals with banking needs making banking easier and more convenient
- Providing trusted banking relationships to Affluent clients
- Enhanced client satisfaction by providing personalized wealth management strategies
- Ensuring quality service and tailored solutions.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Private Banker
Standard Bank
03.2018 - 07.2019
- Provide relationship base offerings to High Net Worth Affluent individuals
- Meeting the financial needs and service expectations
- Expand client portfolio by identifying and acquiring high-net-worth individuals.
Transactional Banker
Standard Bank
01.2016 - 03.2018
- Assisting Private Banker with in providing a relationship based offering to high net- porth affluent individuals
- Support Private Banker to meet the financial needs and service expectation of such clients
- Compliment the efforts of the Private Ranker by ensuring that personalized service levers are maintained.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Customer consultant: Chinese Desk
Standard Bank
04.2015 - 01.2016
- Open various bank accounts for Chinese clients
- Assist with Chinese clients banking needs
- Enhanced customer satisfaction by addressing and resolving inquirieds promptly and professionally.
Customer consultant
Standard Bank
06.2012 - 04.2015
- Open bank accounts, apply for credit facilities, loan overdrafts, credit cards.
- Providing tailored product recommendations based on client needs and preferences.
- Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
Tele Sales consultant
Standard Bank
05.2011 - 06.2012
- Assist selling bank products telephonically.
- Boosted sales revenue by identifying potential leads and converting them into satisfied customers.
- Adapted to changing market trends and industry shifts, ensuring the alignment of selling strategies with customer expectations.
Officece Administrator Chinese Tutor
University Of Namibia
03.2009 - 05.2011
- Assist with registration of students
- Screening incoming calls and dispatch mail to relevant Head Of Departments keeping record of students.
- Assisting with invigilating during exams
- Assist with tutoring of Mandarin Elementary classes.
- Maintained personnel records and updated internal databases to support document management.
Education
Modern Chinese Language Certificate -
Shandong Normal University
China01.2008
BA Psychology & Sociology -
University of Namibia
Windhoek01.2006
Grade 12 -
Otjiwarongo High School
Otjiwarongo01.2001
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Sales
- Microsoft Office
- Mandarin Chinese
- Communications
- Relationship Building
References
- Utjinda Tjizoo: China Jiangsu International Namibia Ltd: 0815545780
- Elize Smith: First National Bank, e.smith@fnbnamibia.com.na: +264811272710
- Maureen Louw: Standard Bank: Maureen.Youp@standardbankxcom.na: 061 417 901
- Peter Nakurua: First National Bank, Peter.Nakurua@fnbnamibia.com.na: +264 811247331
Languages
English
Proficient
C2
Afrikaans
Proficient
C2
Mandarin
Intermediate
B1
Timeline
Business Marketing Administrative Coordinator
China Jiangsu International Namibia Ltd
05.2024 - Current
Private Wealth Banker
FIRST NATIONAL BANK
07.2019 - 10.2023
Private Banker
Standard Bank
03.2018 - 07.2019
Transactional Banker
Standard Bank
01.2016 - 03.2018
Customer consultant: Chinese Desk
Standard Bank
04.2015 - 01.2016
Customer consultant
Standard Bank
06.2012 - 04.2015
Tele Sales consultant
Standard Bank
05.2011 - 06.2012
Officece Administrator Chinese Tutor
University Of Namibia
03.2009 - 05.2011
Modern Chinese Language Certificate -
Shandong Normal University
BA Psychology & Sociology -
University of Namibia
Grade 12 -
Otjiwarongo High School
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