Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Ralphine Ingcado  Andries

Ralphine Ingcado Andries

Travel Management
Windhoek, Khomas,KH

Summary

Accomplished business owner and travel industry expert with a proven track record of enhancing customer satisfaction through exceptional service and efficient business processes. Skilled in customer relations and small business operations, I have successfully fostered strong client relationships at Minca's Journey Travel & Tours, leading to significant repeat business. Expert in verbal and written communication, I excel in translating client needs into memorable experiences.

Overview

24
24
years of professional experience

Work History

Business Owner

Minca's Journey Travel & Tours
06.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Travel Consultant

New World Adventures
01.2022 - 05.2023

Managing personal and corporate travel.

  • Organized trips for individual, family and business travelers.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Travel Consultant

Trip Travel
04.2014 - 12.2019

Managing personal and corporate travel.
Organized trips for individual, family and business travelers.
Built strong relationships with clients through exceptional communication and personalized service.
Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Reservation Agent

South African Airways
02.2006 - 04.2014

Managing personal and corporate travel.
Organized trips for individual, family and business travelers.
Built strong relationships with clients through exceptional communication and personalized service.
Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Reservation Agent

ServisAir / Equity Aviation
01.2001 - 01.2006

Managing personal and corporate travel.
Organized trips for individual, family and business travelers.
Built strong relationships with clients through exceptional communication and personalized service.
Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Education

Dawid Bezuidenhout High School
Windhoek, Khomas, Namibia

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Amadeus Intermediate & Advanced Fares
  • Galileo Reservations Course
  • Development & Training Strategies

Languages

Afrikaans
Native language
English
Proficient
C2

Timeline

Business Owner

Minca's Journey Travel & Tours
06.2023 - Current

Travel Consultant

New World Adventures
01.2022 - 05.2023

Travel Consultant

Trip Travel
04.2014 - 12.2019

Reservation Agent

South African Airways
02.2006 - 04.2014

Reservation Agent

ServisAir / Equity Aviation
01.2001 - 01.2006

Dawid Bezuidenhout High School
Ralphine Ingcado AndriesTravel Management