Rafani Sitambara
Windhoek
Summary
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Overview
4
4
years of professional experience
Work History
Regional IT Field Technician
Namibia Statistic Agency
Kavango East Region
08.2023 - 11.2023
- Monitored system performance and implemented preventive maintenance procedures.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Deployed operating systems.
ICT Classroom Instructor
The Children Movement Namibia
Rundu
11.2022 - 08.2023
- Developed classroom management strategies to ensure a safe and productive learning environment.
- Provided individualized instruction for students with special needs.
- Facilitated group discussions and activities to promote critical thinking skills.
IT Support Assistant
University of Namibia
Rundu Campus
03.2020 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Get Connected Course -
Cisco Networking Academy
Online course12.2023
Networking Essentials Certifiicate -
Cisco Networking Academy
University Of Namibia05.2023
Introduction To Cybersecurity - IT
Cisco Networking Academy
University Of Namibia06.2022
IT Essentials Certificate -
Cisco Networking Academy
University Of Namibia10.2021
Skills
- Hardware Installation
- Debugging
- Application Installations
- Technical Support
References
References available upon request.
Timeline
Regional IT Field Technician
Namibia Statistic Agency
08.2023 - 11.2023
ICT Classroom Instructor
The Children Movement Namibia
11.2022 - 08.2023
IT Support Assistant
University of Namibia
03.2020 - 12.2022
Get Connected Course -
Cisco Networking Academy
Networking Essentials Certifiicate -
Cisco Networking Academy
Introduction To Cybersecurity - IT
Cisco Networking Academy
IT Essentials Certificate -
Cisco Networking Academy
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