Rachel Inaani Nghole
Otjiwarongo
Summary
Well-regarded Sales Advisor highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 16 years' experience to take on new position with Bank Windhoek.
Overview
23
23
years of professional experience
Work History
Branch : Sales Advisor
Bank Windhoek, Otjiwarongo
2014.06 - Current
- Key functions SALES FOCUS
- Sales of all products to walk-in customers EXECUTION OF SALES PLAN
- Initiate reactive sales
- Contact existing clients for cross-selling opportunities
- Achieve objectives allocated to the division CUSTOMER FOCUS
- Provide professional customer service and give correct information to clients ADMINISTRATION
- Manage diary items in accordance with prescript procedures and requirements
- Compile and prepare all client related administration documents and ensure instructions are correct and carried out as stipulated
- Complete applicable power of attorneys/mandates and sign arrangements page 1 / 2
- Ensure documents are received and system entries correctly completed when opening accounts
- Planned, developed and implemented strategies to convey information with key decision makers.
Sales Consultant (POS)
Bank Windhoek
2001.01 - 2014.05
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Helpdesk Operator
Support
2007.08 - 2010.01
- Responded to inquiries by phone, email and walk-up requests.
- Walked user through series of steps to determine problem and implement likely solution.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Logged activities in tracking system to maintain accurate, timely records.
Sales Consultant
Bank Windhoek
2001.12 - 2010.01
Occasional Employee
Ministry of Education
2006.10 - 2006.12
- Directory of national examination and Assessment
Education
Certificate - Office Administration Level 3 Certificate
NTA (RPL)
Otjiwarongo11.2019
High School Diploma -
A Shipena Seconday School
Windhoek12.2001
Skills
- Multitasking Strengths
- Time Management
- Customer Service
- Excellent People Skills
- Product Promotion
Timeline
Branch : Sales Advisor
Bank Windhoek, Otjiwarongo
2014.06 - Current
Helpdesk Operator
Support
2007.08 - 2010.01
Occasional Employee
Ministry of Education
2006.10 - 2006.12
Sales Consultant
Bank Windhoek
2001.12 - 2010.01
Sales Consultant (POS)
Bank Windhoek
2001.01 - 2014.05
Certificate - Office Administration Level 3 Certificate
NTA (RPL)
High School Diploma -
A Shipena Seconday School