Qwendoline Benjaminita Otto
Osona Village,Namibia
Summary
Highly skilled administrative professional with extensive expertise in office operations management, records management, and customer service. Demonstrates exceptional organizational proficiency, confidentiality handling, and decision-making prowess to ensure seamless workflow and operational efficiency. Adept at utilizing Microsoft Office tools, including Excel and Word processing, alongside database administration and spreadsheet proficiency to optimize data entry and document management processes. Committed to upholding professional ethics while maintaining filing systems, supporting staff services, and prioritizing tasks effectively. Career goals include contributing to organizational success through adaptable communication styles and continuous enhancement of administrative practices.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Admin Clerk
Bank Windhoek
Windhoek, Namibia
10.2018 - 03.2025
- Checked daily reports for accuracy and compliance.
- Processed EPAC transfers and account closures efficiently.
- Facilitated early redemptions and internal transfers as required.
- Executed account transfers and filed newly opened accounts promptly.
- Updated client information on system to maintain data integrity.
- Provided clients with statements and clarified associated charges.
- Assisted clients via email and telephone with various queries.
- Collaborated with colleagues to streamline administrative processes and enhance workflow.
- Coordinated meeting schedules and room bookings, ensuring smooth operation.
Admin Clerk
Bank Windhoek
Windhoek, Namibia
01.2015 - 09.2018
- Handled sensitive information confidentially to ensure privacy compliance.
- Supported team members with administrative tasks to improve workflow.
- Streamlined communication channels whilst managing incoming calls and emails.
- Updated databases regularly for accurate employee records.
- Managed document storage system, improving retrieval process.
Teller
Bank Windhoek
Windhoek, Namibia
01.2014 - 12.2014
- Ensured compliance with data protection regulations while maintaining client confidentiality.
- Identified cross-selling opportunities for bank products, increasing sales performance.
- Assisted customers with banking enquiries to improve satisfaction rates.
- Adapted quickly to new banking software and technologies, boosting productivity.
- Performed regular audits on transactional activities, maintained high level of accuracy.
FIA Clerk
Bank Windhoek
Windhoek, Namibia
03.2013 - 12.2013
- Collect, requested, received, processed, and assessed all outstanding important documents of the bank's clients, forwarding them to the FIA department for analyses.
- Updated company databases regularly for accurate record-keeping.
- Improved office efficiency by maintaining an organized filing system.
- Completed tasks promptly and efficiently under little supervision, displaying excellent time management skills.
Education
Advanced Diploma in Banking, Finance & Credit - Banking
Institute Of Bankers (IOB)
Windhoek, Namibia 01.2016 - 12.2018
Honors Bachelor of Business Administration - Business Administration
MANCOSA
Durban, South Africa 01.2019 - 12.2019
Diploma In Human Resources - Human Resources
Alison
Windhoek, Namibia 02.2022 - 02.2023
Diploma in Sales Management - Sales
Alison
Windhoek, Namibia 09.2023 - 09.2024
Certification in Christian Counciling - Counseling
Osona village Womans Prayer Group
Windhoek, Namibia 01.2025 - 07.2025
Skills
- Decision-Making prowess
- Confidentiality handling
- Interpersonal aptitude
- Constructive criticism handling
- Microsoft Excel
- Data Entry
- Office operation management
- Filing system maintenance
- Customer Service
Languages
English
Fluent
Afrikaans
Fluent
Certification
- Honors Bachelor's Degree in Business Administration
- Advanced Diploma in Banking, Finance and Credit
- Diploma in Human Resources
- Diploma in Sales Management
- Certification in Christian Counseling
Accomplishments
Honors Bachelor's Degree in Business Administration
Affiliations
- Motivational speaking
- Counciling individulas
- Worshiping
Work References
Name: Ms. Marjorie Erasmus
Company Name: Bank Windhoek – Windhoek Main Branch
Reporting Relationship: Branch Administrator
Email Address: ErasmusM@baknwindhoek.com.na
Contact Details: 26461 299 1517
Name: Mrs. Wilma Joubert
Company Name: Bank Windhoek – Vehicle & Assets Branch
Reporting Relationship: Branch Administrator
Email Address: JoubertW@bankwindhoek.com.na
Contact Details: 26461 299 0418
References
References available upon request.
Timeline
Certification in Christian Counciling - Counseling
Osona village Womans Prayer Group
01.2025 - 07.2025
Diploma in Sales Management - Sales
Alison
09.2023 - 09.2024
Diploma In Human Resources - Human Resources
Alison
02.2022 - 02.2023
Honors Bachelor of Business Administration - Business Administration
MANCOSA
01.2019 - 12.2019
Senior Admin Clerk
Bank Windhoek
10.2018 - 03.2025
Advanced Diploma in Banking, Finance & Credit - Banking
Institute Of Bankers (IOB)
01.2016 - 12.2018
Admin Clerk
Bank Windhoek
01.2015 - 09.2018
Teller
Bank Windhoek
01.2014 - 12.2014
FIA Clerk
Bank Windhoek
03.2013 - 12.2013
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