Quentillian Louw
Groot-Aub
Summary
Highly motivated and detail-oriented professional with an Honors degree in Computer Science. Proven ability to thrive in fast-paced environments, leveraging strong organizational and problem-solving skills to help solve critical issues, with a keen interest in leveraging technology and AI for business growth. Strong believer in doing it right the first time, to avoid having to repair it over and over. Very hard working individual, always seeking the best solution for the organization to ensure a smooth opration.
Overview
10
10
years of professional experience
Work History
ICT Helpdesk Administrator / Technical Specialist
Telecom Namibia
11.2016 - Current
- Provided technical support
- Ensured service reliability through proactive troubleshooting and maintenance.
- Collaborated with teams to optimize technical solutions and streamline processes.
- Log, track, and close work orders via our work order management system.
- I also served on the Telecom Namibia Process Re-Engineering Team since 2024.
Technician
Groot-Aub Community Network
01.2016 - Current
- Designed and implemented a wireless community network for Groot-Aub.
- Maintained network functionality and resolved technical issues.
- Engaged with community members to provide reliable internet services.
Education
Honors - Computer Science
University of Namibia
01.2016
A+ and N+ Certificates - undefined
Institute of Information Technology
01.2010
Grade 12 Certificate - undefined
Dr. Lemmer High School
01.2005
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Program installations
- Windows administration
- System upgrades
- Active Directory management
- Troubleshooting
- Server hardware maintenance
- Project management
- Incident management
- Backup and recovery
- Technical support
- Network administration
- ITIL framework
References
- Ghillian Beverley Bock, 0853566227, 0813452492, Groot-Aub Community Network Coordinator
- Immanuel Katonyala, 0857084160, Former Colleague/Character Reference
- Peter Vries, 0852305305, Colleague and Customer Care Supervisor
- Ignatius Kangumine, 0852889337, Colleague and Character Reference
Quentillian Louw
- ID Number: 88011600036
- Date of Birth: 16 January 1988
- Marital Status: Maried
Hobbies and Interests
- Enthusiastic about introducing AI and technology to optimize business processes.
- Love working on wireless networks.
Timeline
ICT Helpdesk Administrator / Technical Specialist
Telecom Namibia
11.2016 - Current
Technician
Groot-Aub Community Network
01.2016 - Current
A+ and N+ Certificates - undefined
Institute of Information Technology
Grade 12 Certificate - undefined
Dr. Lemmer High School
Honors - Computer Science
University of Namibia
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