Priscilla Avelinu
Okahandja
Summary
Self-motivated and goal-oriented professional with over ten years of diverse experience across various companies. Proven ability to manage administrative tasks efficiently while excelling in problem-solving, negotiation, and client service. Strong work ethic and adaptability, with exceptional interpersonal skills and a track record of mastering new skills quickly. Reliable team player capable of thriving under pressure and working independently.
Overview
17
17
years of professional experience
Work History
Principal Agent
Ombe properties Broker cc
09.2024 - Current
- Selling
- Buying
- Letting
- Property Management.
Finance/Customer Care; Customer Accounts Agent
City of Windhoek
08.2023 - 03.2026
- Processes service application request and prints duplicate statements
- Attends to customer complaints and account related queries, and telephone queries.
- Issues water and electricity pre-paid cards, recharging of water pre-paid cards, and blocking of stolen cards.
- Combines various accounts on the same stand on request.
Finance/Customer Care; Outbound Agent
City of Windhoek
03.2022 - 07.2023
- Ensure completeness and compliance of all municipal service application
- Resolve all customer queries, complaints and disputes.
- Provide duplicate of all municipal services bills
- Ensure that all telephonic queries are well Handled/attend and properly referred
- Ensure bulk mail distribution are sent as per request.
Finance/Procurement Trainee
Otjiwarongo Municipality
02.2021 - 01.2022
- Asset Listing and Verification
- Fleet Management & Administration
- Procurement of goods within the Council and Issuing small requisitions.
Enumerator Intern
Otjiwarongo Municipality
09.2020 - 12.2020
- Enumerated the households in the informal settlement to aid for future planning
- Analysed and verified data using software such as Microsoft Access & Cash flow
- Captured data collected into the council database
- Worked and consolidated the multiple long lists of land applications into a comprehensive one.
Intern
Roads Authority
12.2016 - 03.2017
- Assisting in the company's recruitment process
- Updating filling system of personnel files
- Administering files for new appointments
- Setting up interviews
- Shortlisting candidates for interviews
- Receiving job applications and preparing the long listing
- Sending out of bidding documents to source quotations and proposals
- Aid with preparation of procurement report on monthly basis
Presiding Officer
Electoral Commission of Namibia
01.2014 - 01.2015
- Maintain close relation with members of Polling Party
- Ensure that all the Polling materials have been given
- Check-up ballot papers, Ballot box, marked copies of electoral roll, arrow cross mark rubber stamp for voting, paper seal, sealing wax, indelible ink, distinguishing mark stamp.
Cashier
STYLE Clothing Store
Okahandja
02.2010 - 02.2014
- Greets customers including answering phones and directing customer’s inquiries to appropriate party
- Scan and verify prices on products
- Handles cash transactions between customer and retail store
- Process checks and credit card payments
- Bag, box or wrap merchandise in accordance with customers’ instructions
- Balance cash registers at the end of each shift
Administrative Assistant
Oyetu Private Clinic
Okahandja
01.2009 - 01.2010
- Handling incoming calls
- Handle customer’s queries/request
- Interact with visiting vendors
- Receive, sort and distribute mails
- Receive and process deliveries
- Schedule appointments
- Draft correspondence
- Generate reports and other documents.
- Oversee front desk operations including contact information, directions and frequently requested company information
- Filing.
Education
Bachelor of Business Administration Honours - Human Resources Management
University of Namibia (UNAM)
Windhoek05.2022
National Diploma in Business Administration -
University of Namibia (UNAM)
Windhoek04.2017
Grade 12 -
Rundu Secondary School
Rundu01.2006
Skills
- Property management and customer account oversight
- Sales strategy and transaction coordination
- Market analysis
- Customer service excellence
- Interpersonal communication skills
- Multitasking proficiency
References
- Mr. Petrus Newaka, Supervisor Clients Accounts, City of Windhoek, 0612903330
- Ms. Helena Shipanga, Supervisor Call Centre Outbound, City of Windhoek, 61 290 3489
- Mrs. Rachel Engelbrecht, Human Resources Manager, Otjiwarongo Municipality, 067302231
- Mr. K Tjitunga, Roads Authority, 0612847101, 0813859594
Personal Information
- ID Number: 86121800526
- Date of Birth: 12/12/86
- Nationality: Namibian
- Driving License: Code 8 (B)
References
References available upon request.
Timeline
Principal Agent
Ombe properties Broker cc
09.2024 - Current
Finance/Customer Care; Customer Accounts Agent
City of Windhoek
08.2023 - 03.2026
Finance/Customer Care; Outbound Agent
City of Windhoek
03.2022 - 07.2023
Finance/Procurement Trainee
Otjiwarongo Municipality
02.2021 - 01.2022
Enumerator Intern
Otjiwarongo Municipality
09.2020 - 12.2020
Intern
Roads Authority
12.2016 - 03.2017
Presiding Officer
Electoral Commission of Namibia
01.2014 - 01.2015
Cashier
STYLE Clothing Store
02.2010 - 02.2014
Administrative Assistant
Oyetu Private Clinic
01.2009 - 01.2010
Bachelor of Business Administration Honours - Human Resources Management
University of Namibia (UNAM)
National Diploma in Business Administration -
University of Namibia (UNAM)
Grade 12 -
Rundu Secondary School
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