Penehafo Ivali
Windhoek,Namibia
Summary
Proven ability to build strong professional relationships, resulting in successful project outcomes over 23 years. Exceptional interpersonal skills have enhanced workplace collaboration and productivity. Committed to continuous learning and professional development to drive future achievements.
Overview
22
22
years of professional experience
3
3
years of post-secondary education
Work history
ADMINISTRATIVE OFFICER: CONTRACT SUPPORT
City of Windhoek
Windhoek
04.2012 - 09.2025
- Maintained accurate and accessible database for electrical contractors.
- Reconciled external work orders to ensure financial and operational accuracy.
- Processed applications for electrical works while coordinating with contractors and departments.
- Delivered high-quality customer service by addressing inquiries and resolving issues promptly.
FULLTIME SHOP STEWARD (SECONDMENT)
City of Windhoek
Windhoek
07.2018 - 03.2023
- Served as a liaison between workplace representatives, Wurcom, and council to foster positive relations.
- Engaged in the collective bargaining process, negotiating salaries and benefits with management.
- Provided advisory and training services to enhance the capabilities of workplace representatives and union members in employer/employee relations.
- Represented workers within the bargaining unit during disciplinary hearings, grievances, and incapacity cases.
- Offered guidance and support to worker's representatives in managing disciplinaries, grievances, and incapacity issues.
ENQUIRY OFFICER
City of Windhoek
Windhoek
05.2010 - 04.2012
- Processed service application requests efficiently, ensuring timely issuance of duplicate account statements.
- Addressed customer complaints and account-related queries with a focus on providing high-quality customer service.
- Managed telephone queries, delivering prompt and accurate information to customers.
- Issued electricity and water prepayment cards, contributing to customer convenience and utility management.
- Handled the recharging of water prepayment cards, ensuring continuous service for customers.
- Implemented the blocking of stolen prepayment cards, enhancing security measures for customer accounts.
- Coordinated the combination of various accounts on the same stand upon customer request, demonstrating attention to detail and organizational skills.
- Produced duplicate statements upon request, maintaining accurate and up-to-date account records for customers.
CUSTOMER SERVICES REPRESENTATIVE
Multichoice Namibia
Windhoek
08.2003 - 05.2010
- Resolved technical issues for customers, ensuring a high level of satisfaction and service excellence.
- Provided expert advice to clients on DSTV package options and pricing, tailoring recommendations to individual needs.
- Managed a high volume of inbound calls with efficiency and professionalism as part of the call centre team.
- Delivered exceptional customer service through face-to-face interactions at the front counter for walk-in clients.
- Supported the finance department by performing cashier duties as required, maintaining accuracy in transactions.
Education
BACHELOR OF COMMERCE - LAW
Regent Business School
South Africa 07.2022 - 07.2025
Skills
- Active listening
- Reading nonverbal communication
- Customer relations
- Empathy
- People skills
- Outstanding written and verbal communication
- Telephony etiquette
- Resilience under pressure
- Initiative taking
Languages
English
Fluent
Oshiwambo
Upper intermediate
Afrikaans
Intermediate
References
- Mrs. JN Theodore, City of Windhoek, 061-2902392, josephine.theodore@windhoekcc.org.na
- Mr. MT Ashipala, City of Windhoek, 061-2903153, metusalem.ashipala@windhoekcc.org.na
- Mrs. TK Usurua, City of Windhoek, 061-2902456, theofilia.usurua@windhoekcc.org.na
- Mr. C Afrikaner, City of Windhoek, 061-2902590, carel.afrikaner@windhoekcc.org.na
Timeline
BACHELOR OF COMMERCE - LAW
Regent Business School
07.2022 - 07.2025
FULLTIME SHOP STEWARD (SECONDMENT)
City of Windhoek
07.2018 - 03.2023
ADMINISTRATIVE OFFICER: CONTRACT SUPPORT
City of Windhoek
04.2012 - 09.2025
ENQUIRY OFFICER
City of Windhoek
05.2010 - 04.2012
CUSTOMER SERVICES REPRESENTATIVE
Multichoice Namibia
08.2003 - 05.2010
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